Lodging

The front desk staff may also provide labour to prepare the daily announcement board, an inside listing of the daily activities of the hotel (time, group, and room assignment), and marquee, the curb side message board, which includes the logo of the hotel and space for a message. Since the majority of banquet guests may not be registered guests in the hotel, the front office provides a logical communications centre. The daily posting of scheduled events on a felt board or an electronic bulletin…

2.1. The current state of employment relations in InterContinental Hotels Group PLC Employment relation is the legal link that is present between the employees and InterContinental Hotels. As InterContinental Hotels is a hospitality company it is most likely dependant on its employees to carry out their most of important activities. InterContinental Hotels is one of the most influential multinational company that has their business not only in united kingdom but also in other countries which…

Hospitality industry nowadays is growing globally. Hospitality is one of the most significant and challenging industries to work in because it offers career opportunities and a wide range of job besides endless variety of places to work in. Hospitality is the business which purpose on helping people to feel welcome and relaxed and to enjoy themselves. Most of the time we can observe and investigate in hospitality industry, there are normally categories their services into two type, those are in…

Guest satisfaction is kind of importance measurement has been taken in the hospitality industry. Guest satisfaction is to meet customers’ needs and wants (Maslow's, 1943, 1954). When customer stay in hotel, their needs are room. After they meet their needs, they wish to get more facilities like swimming pool, gymnasium or butler service. So, hotel needs to response those needs and wants to increase guest satisfaction. Besides that, guest satisfaction is also based on their experience and…

INTRODUCTION Modern economies are consisting of two broad categories: production of goods and provision of services. The second category is becoming more and more broader and, undoubtedly, the hospitality industry, which goes without saying, is implied under this category. Hospitality industry extremely depends on disposal income and leisure time availability, and represents a multibillion-dollar share of the System of National Accounts (SNA) of any economy. Nevertheless, it is one of the most…

1.1 INTRODUCTION Every hotel, motel even a resort need to has a room division. But do you know what about Room division? In fact, room division operations have separate to front-of-the-house and back-of-the-house. Firstly, front-of-the-house is the area where the guest and the employees meet and interact directly such as front office, restaurant, even is lounges. Second, back-of-the-house is like behind the screen, and guests will less meet the employees who work back-of-the-house. For example,…

1. Introduction Hotel Chain as showing to us practice is the most effective way of integration to hospitality business. The main advantage of such integration it is immediately creating customer base and bigger potential market of customers, cost reduction due to general management, logistics, marketing; common quality standards; centralized training and, as a consequence of all this, the increase in labour productivity. The first chain of hotels was born in the USA in the crisis 30s of the…

Accommodation in Rome hotels or apartments Choosing an accommodation when you go abroad is much more than just choosing a place to sleep at night and wake up in the morning. Choosing the accommodation for your vacations or your business travels in a city like Rome is even more delicate: it means choosing a lifestyle. There are so many different things linked to staying in an hotel or in apartment here, even if the most important thing, you’re probably thinking, is the city in itself, which…

The Merriam-Webster Dictionary (2003, p.601) has define hospitality as "hospitable treatment, reception or disposition". According to Walker (1999), hospitality management is the comprehensive term for the business management discipline which include the provision of hospitality-related services to travelers, visitors and local residents. Hospitality is an substitute of human which is to enhance the relationship between parties through accommodation, food and beverage (Brotherton & Wood 2008).…

This assignment introduces about the global range and scale of the contemporary hospitality and tourism industry. Tourism means people who traveling to stay in place outside for business, leisure, visiting relatives or other purpose. Tourism industry is one of the fastest growing sectors of economy as well as the major source of foreign exchange earnings and employment for many developing countries in our time today. Tourism industry is includes accommodations, food and beverage Services (F&B),…