company has 630 employees, spread across technology and operations, research and development, sales and marketing, and 79 in general and administrative. Five9’s key goal is to achieve cloud penetration among call centers that are still using legacy (hardware based) systems. To do so, Five9 offers products such as inbound/outbound management, seamless multichannel communication, workforce optimization, and cloud integration. The success of their services, products, and 12 years of experience…
Introduction The current information technology (IT) infrastructure consists of a mix of 2008 and 2008 R2 servers, with two legacy Windows 2000 servers, and four Windows Server 2012. In addition to the Windows server environment, the network consists of routers, switches, and security appliances, such as firewalls. The environment also consists of important services to ensure the security, and stability of the network. The identity infrastructure is contained within Active Directory, which…
take care of their needs themselves, which is an alternative to the European style welfare state. (Goodman, 2015) Types of Information systems NTUC used decade’s old business processes and IT systems, with a manual paper based process supported by legacy HP 3000 mainframe running COBOL. The Mainframe had the following modules (Core Insurance application, Accounting system and MIS). Problems (Process based) • Overly complex, resource intensive, paper based business process with too…
The operating system was marketed in connection with a new hardware design, the PS/2, that was proprietary and secret to IBM. As the project progressed, Gates oversaw continuing friction with IBM over the system's design, hardware support, and user interface. Ultimately he came to believe that IBM wanted to marginalize Microsoft from having any input in OS/2's development. On May 16, 1991 Gates…
Task 1 Today, we do many things online. We do our banking, talk to friends and family, shop and watch tv shows, but all this we take for granted today was just a vague idea 50 years ago. In order to find how how we got this far lets go back to 1957. When it all began. In 1957 computers could really only work on one process at a time. This is known as batch processing. To speed up the computer speeds they had to build bigger computers to the point that the computers had to be stored in special…
in only three years representing a strong and growing software market. Finally, cloud solutions such as the Microsoft Azure Government Cloud offer a level of security deemed appropriate by CJIS for storing public safety records. As a result, many hardware and software vendors, embracing modern IT standards, have partnered with the cloud-provider to improve their…
to update existing windows, but we have seen some common goals, like bringing in more natural light, improving indoor comfort, curbing heating and air conditioning costs and even saving time on cleaning and maintenance. Like other home fixtures, as legacy windows age, they often need substantial repair and eventual replacement. But deciding when to replace windows isn't as easy as spotting a roof leak or knowing your refrigerator is bad because it no longer keeps the…
Believing in the latest to be the greatest is a common theory many people, especially sports fans and even professional athletes have. Perhaps the hottest debate of all time in the world of professional basketball is Air Jordan verses King James. Who is better? Well, it depends on who you ask. Michael Jordan began his legendary career in the NBA in 1984 after playing three years in college at the University of North Carolina, while Lebron james rose straight out of highschool into the big…
determination and self-learning, Pascal gained enough knowledge in science and mathematics in order to make his own contributions. His written works are still cited today. The syringe and hydraulic press are as important as ever. Most importantly, the legacy of Blaise Pascal will live on through the mechanics and ideas invented with the Pascaline. Works…
Informatics is a technology term in today’s health care system. It deals with the science of computer information systems. When speaking of informatics in relation to an academic field, it involves the practice of information processing and engineering of information systems. The science of informatics according to American Medical Informatics Association (AMIA), 2015, “drives innovation that is defining future approaches to information and knowledge management in biomedical research, clinical,…