Kaizen

Introduction: During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been functional by many different organisations(Andersson et al. 2006). Six Sigma, lean, and quality management are quality and operations systems all directing towards process improvement. They have implementation factors and results in common such as: Continuous improvement, customer satisfaction, people and management involvement. Nonetheless the…

aiming at achieving quality in a broad of sense. Juran (1992) stated that quality management aims at conducting the inherent managerial elements of planning, control and improvement. Continuous improvement (CI) is a core element of TQM, mentioned by Kaizen (n.d.).…

W. Edwards Deming Dr. W. Edwards Deming was a world-renowned expert on teaching that higher quality leads to higher productivity and lower costs. Dr. Deming was a trained statistician and an expert on improving the quality of war materials during WWII. He continued this expertise in quality and resource management after war ended, and was invited by the Japanese industrial leaders and engineers to Japan (Institute, 2005). The goal of the Japanese business leaders was to change the perception the…

Leadership Interview Donald Berwick In my search for a public health leader I tried local hospitals CEO’s and head charge nurses but when I got no response from them I began searching influential leaders in healthcare and Donald Berwick continuously came up. It was during an interview I watched of him done by Michelle Ficken and the Institute for Healthcare Improvement that I realized what a great candidate he would be for this paper. Dr. Donald Berwick is the founder of the Institute for…

recognize waste and identify its causes. The process includes physically mapping your "current state" while also focusing on where you want to be, or your "future state" blueprint, which can serve as the foundation for other Lean improvement strategies. (Kaizen Institute) A value stream is all the actions (both value added and non-value added) currently required to bring a product through the main flows essential to every product: • The production flow from raw material into the arms of the…

their goals I would create a rubric for example, just like at Pacific Rim, Ms. Rossing has meeting with her students and they are able to talk and reflect on what they have done and achieved. They are able to have these discussions by following the Kaizen rubric questions one example of the question is “Did students speak respectfully to one another and their teacher?”(Seiders 2012. Pg.165). Being able to have open discussion with my students will definitely have a positive impact because…

Customer Service should become the focal point of Zeron. Zeron should define and set methodical instruction on how to make “the customer” the focus by defining “customer service”. Once the definition is defined clearly and meets Zeron vision, an implementation plan should be developed. While drawing the plan, Zeron should consider both internal and external customers. Internal customers are not limited Zeron’s staff in the billing department, the technicians and call center agents, but…

'Nissan's Approach to Supplier Development' From Burnes, B. (2014) 'Managing Change' 6thed. pp.51-55 Nissan's Sunderland assembly plant is the most productive in Europe and produces almost one in every four cars built in the UK. However, when it opted for a UK base in 1984, the company faced a major challenge in bringing its European suppliers up to the same standard as those in Japan. Nissan recognised that European – especially UK – component suppliers fell far short of Japanese standards of…

In this assignment, we will talk about how to build a successful testing program and why it is important to set goals before testing and also why hypothesis test is important. A Brief Introduction In today’s Internet world it is possible to run experiments that can tell us how the customers/visitors will react to our website’s design and configuration. What a testing program does is very simple: it gives the users the opportunity to create different versions of the same website and publish it so…

Challenge and the PDCA cycle The Marshmallow Challenge is an interesting team building game. Not only does this silly game teach how to collaborate as a team, but, more importantly, teams that perform well, use an iterative method. In lean, small kaizens can lead the way to big changes. PDCA is an iterative process. In software development, releasing successive iterations of products are now the norm. Materials: one marshmallow, spaghetti, tape and rope. Offer the same amount of materials…