Intangibility

Physically people often identify themselves based on where they live or their ancestors are from. National identity gets more complicated than that because people identify religiously, ideologically, politically or have a sense of pride. The intangibility of these are what make the pinpointing of a specific definition difficult. The dictionary defines ‘Nation’ as “a large aggregate of people united by common descent, history, culture, or language, inhabiting a particular country…

Crenshaw 's contention, if not generally as the immediate recipients of antidiscrimination laws and approaches, then as the envisioned standardizing subjects of "secured" gatherings. By complexity, the crossing point is a position of legitimate intangibility for Black ladies offended parties, who, by the positivist rationale of representation endorsing against segregation law, are denied legitimate review. Correctly on account of the "multi-dimensionality of Black ladies ' encounters" of…

V. Hester at Her Needle Hester decides not to leave the colony because of her close ties to it. On page 75 it says, "Her sin, her ignominy, were the roots which she had struck into the soil." This means that she feels like she can't leave because it is the place where she has sinned and it would not be much of a punishment if she escaped it. She wants to stay there to better herself and become a new and improved woman. She feels like it would be immoral and wrong to leave her place of shame…

Customer service is a set of activities and programs undertaken by retailers on how to make the customers with better shopping experience, how to provide more convenient, how to increase the value of customer receive when they do their shopping, and more importantly how to trigger customer to buy the merchandise. Some retailers use customer service to develop a sustainable competitive advantage, while other retailers provide limited service and have lower costs and prices to gain market share…

My target market is very large because it will consist of lodging companies. For example, hotels, taverns, resorts, cruise lines, etc. Anything along the lines of housekeeping is who I am marketing to. As long as you have a door and housekeeping, you are include in our market niche. I am aware that the more specific you get about your targeted market the more accurate your sales and market efforts will be, but my company can satisfy the needs of a low cost hotel to luxurious hotel. The goal is…

Greeting cards were first introduced back when the Egyptians and Romans had their form of gift giving. This lead to the process of greeting card production starting in the early 1900’s and created a variety of cards for different occasions. The first company in the industry to mass produce greeting cards was American Greetings in 1906. Its rival Hallmark was introduced in 1910 and has been the leader in the industry since it started (S. Papson). According to E. West (2007), Hallmark loyalty…

2013, p. 6296) reliable expertise, new customers worry about additional costs due to product downtime and service reliability. This presents a weakness for the business and limits its customer base in the mining segment. Therefore, to counter the intangibility of a service the business needs to communicate its capabilities through its facilities (Kotler, et al., 2013, p. 456), systems and customer interactions. 3.3.…

Tourism has been an important economy contribution to a country, it has developed rapidly over the past decade, and compare to the other service industries tourism is one of the largest industry. Tourism product such as culture and beautiful places has been an interesting attraction towards foreigners. By providing a lot of business opportunity, tourism industry can increase other local SME’s company revenue because of the opportunity that tourism industry created such as transportation, local…

The service provided in McDonald’s Singapore is reliable. They are accurately delivered, and they are dependable. The service and service providers are responsiveness. The service providers in McDonald’s Singapore all have the willingness to assist customers whenever they need help, and they provide timely service. Assurance is the third servqual dimension. Assurance combines a number of things to ensure assurance is achieved. Competence is one where the employees at McDonald’s Singapore posses…

Barney (1991) Campbell (1999) Peteraf (1993) Lieberman and Montgomery (1988) How Core Competences are applied to Competitive Advantage: How to identify a service’s core competences and how resources linked in will lead to competitive advantage Prahalad and Hamel (1994) Kay (1993) Heene and Sanchez (1997) Leavy (2003) Competitive Environment: Examining both Micro and Macro environment and Porter’s Five Forces Framework applied to the Churchill hotel Ginter and Duncan (1990) Porter…