In Good Company

Every company strives to achieve excellent customer service standards. A company that is known for delivering exceptional customer service will often find that this can increase interest in their company and products. By letting the customer know what you are willing to do for them and what service you will provide for them you can set an expectation, by setting this expectation you can then exceed this as company. A fool proof customer service model is to treat your employees as your first…

This book not only explores the differences between great companies and good companies but also the key elements of being a great company. The author and his team hold investigations among hundreds of companies so that they can find essential ways to improve a company from good to great. Collins illustrates several indispensable points that a great company should possess: “level 5 leaders”, right employees, appropriate attitude towards difficulties, positive culture, and the advance technique,…

Dealing with negative comments and reviews can be time consuming and draining, it’s important that a company is able to separate authentic negative postings from random anonymous posts. However, even in the online environment it is presumed that “the customer is always right,” even when a company receives negative comments on social media they can always turn it into a positive interaction. For example, let’s pretend that I sell pound and lemon cakes online. However, one day, I notice a negative…

Challenger Motor Freight Inc, As one of Canada’s largest privately owned transportation and logistics companies, Challenger can transport goods between Canada and anywhere across North America as well as internationally with their full range of transportation, logistics, warehousing and distribution services. Since 1975, They continually strive to surpass previous standards of quality and performance, carving innovation into our culture along the way. They have always been on the forefront of…

Dot & Lil Dot & Lil is a company that makes finely crafted goods for bath, body and home. They are located at Rosemont studio in Montreal, where all their products are made by hand. On their website www.dotandlil.com , the products listed that they sell and create ranges from facial care to candles, body oils and butters. They also sell different types of soaps like bar soap and liquid soap. Their most popular items that they are most known for are their bath salts and milks. They also make…

Face to Face contact… The importance of good customer service when meeting someone face to face to ensure that you represent the company right. For example, when a customer calls at your reception, it’s important that you treat them just as well as you would on the phone, if not even nicer. This is because when they are on the phone to you they become a thing but when talking to you personally, they become real to you. They are a real person in front of you and you must treat them how you want…

product is sold and the price set will send a message to the consumer on whether to purchase a particular product or not. Companies are known for the use of positioning and promotions to entice or persuade a consumer that their products will meet their needs of demands. Progress Insurance promises a customer that they can expect a desired appreciate award for being a good driver along with great discounts on their automobile insurance. The primary target market for this type of insurance is…

Introduction Under Armour, company is a clothing company that deals with different designs on clothes. It many comprise accessories that can be innovated so that they have a better outlook to the customers who are pleased with different designs and perspectives. Moreover, this company was established in early 1996 having an aim of changing how the athletes look regarding sweat-soaked cotton T-shirts. Under Amour, headquarters are located in Baltimore. However, this company works in the clothing…

Thai Travel Group 1. Evaluation of customer service management and complaints resolution 1.1 Customer’s needs and preferences Customer needs defines that customer tend to solve problem with purchase of goods and services. And Martin (1981) who provide of definition Customer’s needs thought that good model to follow in identifying and describing the needs of customers, Identify basic human needs, know the timing requirements for quality customer service. And anticipate the needs of your…

Introduction It can be easily expected from a company to offer a static price for their goods and services, but how does static pricing maximize profits? Currently, companies who make sales online are able to collect data on their current and potential customers regarding their demographics and track their search and purchase history. With the collected data, companies can produce a price that may match the dollar value of certain customers – this is called Dynamic Pricing. Dynamic Pricing is…