planning. The SWOT analysis is used for strategic planning, marketing and product development. Therefore, the SWOT analysis can determine whether we should launch new range of toys for 9-11 age group or not. Internal environment Strength Weakness l Good reputation l Having Efficient and Skilful design team l Issue on cash flow l Issue on products’ safety External environment Opportunity Threat l Recent trend towards electronic toys l Customers loyalty l Other competitors enter…
Loyal customers prefer a specific firm as their desire and actions when it comes to purchasing (Kose, 2007). These people are those who visit the store at least 10 times, (FiveStars, n.d). However, customer loyalty is both an attitudinal and behavioral tendency to choose a brand over the other that may vary due to the satisfaction of the customers with the product or service, the convenience of the firm, or the awareness with the brand (PR Loyalty Solution, 2011). In a restaurant business,…
They will offer the good customer service to the clients so that they can make them as their regular customer. To examplify :- One of my friend visits a coffee shop regularly. A person like who are regularly having coffee from the same shop are asset for the Hotel which is…
customer service can be accomplished by focusing on three concepts. These concepts are culture building, training, and team appreciation. Build a company culture that has a customer service mindset as the first priority. Hire friendly people. Demonstrate great customer service and accept no less from any of your team leaders or crew members. Discuss what makes good customer service as part of the day to day team talk. Celebrate success. Find creative ways to reward great customer service. An…
Case study Manfold toy company: Corporate governance and ethics for directors and professionals Focus: conflict of interest Manfold Toy Company is a plastic bath and water toys manufacturer founded by Joseph Wan. It is also a plastic airbeds producer and has several lines of plastic exercise toys for use in swimming pools. Through years 1983 to 2005 the company did well, from 42 employees they grew to 900 only in 10 years. In 2001, the Manfold was listed in Hong Kong exchange. In 2005, the…
Huynh 4 anything happened it could take up to several days to get it back up. The hotel manager agreed and had the elevators turned off and let them do their jobs because he would rather have the elevators down for 8 hours than several days. The company took in account the view of the manager and knew he had guest so they were able to get the manager to side with them. Chapter Ten: An Appeal That Everybody Likes This chapter was about changing the persons opinion on the subject, not directing…
4. Market Analysis Summary The Gentlemen’s Barbershop will be firstly operated in Palmerston North and targeted the customers for adult boys and men only. As a student city, it is a good place to open a barbershop business since Palmerston North has so many potential customers that might meet Gentlemen’s Barbershop target. For example, the students in Palmerston North, who will bring more possibilities to be customers for the Gentlemen’s Barbershop. In addition, because the number of student…
A marketing idea focused on satisfying the needs of the client’s over those of the business that produces the services and goods they consume. The adoption of a business of distinct forms of concept related marketing objectives and philosophies of the customer that helps them serve better their clients and increases their overall reputation and success typically. An individual who buys services or products for personal use and not for manufacture or resale. Someone who can make the decision…
Weekly Case for Analysis Leaders of big companies are debating whether or not to cease giving out annual pay raises to its hourly personnel. Some companies are debating annual raises in favor of incentive based pay raises. The basis for this is, and has always been, is money savings for the company. As companies lose money from sales, efforts have to be made to trim the proverbial fat around the company. This tactic has many pros and cons. This paper intends to hash out some of those pros and…
way of acting and thinking, that is at the same different from other members of organizations in the same market. It is each company has a unique personality that remains constant throughout the years. Even as older members retire or seek opportunities elsewhere, the new members still act and think in the same manner as the older generation. It is this trait of a company that is referred to as “culture”. Culture is this context is rather indefinite; that is throughout the years the corporate…