“Determinants of User Acceptance of Internet Banking: An Empirical Study”. International Journal of Service Industry Management .2003 Determinants of user’s acceptance of internet banking Technology Acceptance Model -Trust/Perceived credibility -Perceived usefulness -Ease of use computer self-efficacy intention Results: The higher computer self-efficacy the users have, the more positive usefulness and ease of use beliefs but the more negative credibility beliefs about internet banking the users have. The findings pointed out the relationship between computer self-efficacy, perceived ease of use and its extend generalizability and internet banking. These findings also matched with the previous research’s result. Moreover, the computer self-efficacy impacts negatively on perceived credibility but its aggregate effects positively on behavioral intention. Studies Research Title Model Factors Suh et al. , ”Effect of trust on customer acceptance of Internet banking”, Electronic Commerce research. 2002 Effect of trust on customer acceptance of Internet banking Technology Acceptance Model -Trust -Perceived…
“Abstract” Although online banking plays a significant role in banking institutions, fewer studies have concentrated on customer satisfaction and adoption mainly in the Indian origin. The main objective of this study was to identify and determine the various factors that influence the decision of consumers’ for adoption of online banking service and to determine the relationship among Online banking service, customer satisfaction and customer adoption. For the collection of data, a questionnaire…
organization has a direct influence on its strategy and competitive advantage thereto. Marketing of the brand by the bank therefore plays a critical role. With FNB, “hello Steve” was one of their huge aggressive marketing campaign success. Since it made its waves as a marketing strategy in 2011, it made…
1 Task 1 1.1 1.1.1 Introduction to the National Development Bank PLC( NDB) The National Development Bank PLC ( NDB Bank) is a banking as well as financial institution of Sri Lanka, NDB is headquartered in Colombo, Sri Lanka (at No 40, Nawam Mawatha, Colombo 2). NDB begun its operations in1979 as a state-owned development of finance institution. NDB was set up by Sri Lanka Act No 2 of 1979 as “National Development Bank of Sri Lanka” In January 1979 as a wholly state owned institution. In 1993…
Primary activities Firm infrastructure Management Team KBank is divided into fifteen divisions cooperating which are Corporate Secretariat Division, Corporate Strategy Management Division, Compliance and Audit Division, Corporate Business Division, Corporate and SME Products Division, SME Business Division, Retail Business Division, Capital Markets Business Division, Investment Banking Business Division, WorldBusiness Division, Customer Service Fulfillment Division, Enterprise Risk Management…
ASSESSING THE IMPACT OF SOCIAL MEDIA MARKETING ON YOUTHFUL CONSUMERS: AN ANALYSIS OF UNIVERSITY STUDENTS and THE BANKING INDUSTRY. Background to the study Social media is a platform which enables interaction, collaboration and the sharing of content. The current marketing activities are carried out on social media platforms with the aim of increasing the magnitude of their reach at minimal costs. Over 70% of adults use a given type of social media platform. It is no longer a cool kid’s thing…
TOPIC: WHY DO YOU THINK GLOBAL MARKETING IS CRITICALLY IMPORTANT IN INTERNATIONAL BUSINESS Today, global marketing is essential not only for the realization of the full success potential of a business, but even more critically for the survival of a business. A company which fails to go global is in longer of losing its domestic business to competitors with lower costs, greater experience, the better products and in a nutshell, gives more value for the customer. The important of going global to…
The Financial Ombudsman Service is one of the main sources of protection other than the FCA and the PRA, which deals with complaints, which have not been resolved to the consumer’s standards by the organisation. The organisation, which the consumer has made the complaint against. There are a few procedures that consumers have to go through before the Ombudsman can take on the complaint there is a six-month time limit from the date that has to be filed within. The Financial Conduct Authority…
FirstBank is fortunate because the top four banks in its market are not local community banks. This gives the Bank an advantage in local relationship-based banking and customer loyalty for being a local business. The same customer base also relies on a local bank to provide quality products and services like the big national banks. FirstBank stays on the leading edge of technology which helps portray a big bank environment and provides all the products and services offered by the big banks.…
Business models across the world also continue to change drastically with the advent of e-Commerce and this change is not just restricted to USA. Other countries are also contributing to the growth of e-Commerce. For example, the United Kingdom has the biggest e-commerce market in the world when measured by the amount spent per capita, even higher than the USA. The Internet economy in UK is likely to grow by 10% between 2010 to 2015. This has led to changing dynamics for the advertising industry…