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1. Description of SUBWAY SUBWAY is a fast food chain own by Doctor’s Associates INC. Subway primarily sells submarine sandwiches and salads. It is currently the fast food chain with the most amount of stores in the world with 42,999 outlets spreading over 108 countries (SUBWAY , 2014). Refer to appendix A for Subway’s history timeline. (chart 1) (SUBWAY, 2014). 2. Strategic Focus and Plan of SUBWAY 2.1. SUBWAY’s Mission "Delight every customer so they want to tell their friends – with great…

Revised April 7, 2003 Starbucks Corporation: Competing in a Global Market Starbucks Corporation is a Seattle, Washington-based coffee company. It buys, roasts, and sells whole bean specialty coffees and coffee drinks through an international chain of retail outlets. From its beginnings as a seller of packaged, premium specialty coffees, Starbucks has evolved into a firm known for its coffeehouses, where people can purchase beverages and food items as well as packaged whole bean and ground…

effective or ineffective management. Copyright © 1999 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to http://www.hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system,…

9-803-069 REV: JANUARY 8, 2003 ROGER HALLOWELL DAVID BOWEN CARIN-ISABEL KNOOP Four Seasons Goes to Paris: “53 Properties, 24 Countries, 1 Philosophy” Europe is different from North America, and Paris is very different. I did not say difficult. I said different. — A senior Four Seasons manager In 2002, Four Seasons Hotels and Resorts was arguably the world’s leading operator of luxury hotels, managing 53 properties in 24 countries and delivering what observers called “consistently…