Hotel

to Online Reviews: Problem Solving and Engagement in Hotels”, by Sun-Young Park and Jonathan P. Allen addresses hotel responses to Internet comments and how such reaction affect customer perceptions. It demonstrated that responses to reviews varied significantly by hotel, but by responding positively, hotels build customer relations. I selected this topic and article because I have a passion for the hotel industry and research shows that hotel response to online comments affect revenues…

Moreover, family is another main customer because they can meet and have some small portion foods and drinks right after they check-in into a hotel. Ritz-Carlton Hotel’s Lounge (SF) is open 24 hours a day and 7 days a week, which mean they are operating every day. Thus, they can satisfy customers’ needs and wants more fully. The Window Lounge in Four Seasons Hotel (LA) has two working hours. From Monday to Saturday, the lounge starts at 11am to 1:30 pm. However, on Sunday, it only begins at…

Hotel Rwanda is a film directed by Terry George, released 2004, that is based on the true story of Paul Rusesabagina; the manager of Mille Collines who during the Rwandan genocide, used his establishment to hide 1,268 Hutu and Tutsi refugees. The film follows Paul, played by Don Cheadle, as his world is flipped upside overnight when Hutu militias started their mass genocide on the Tutsi Rwandans. He is able to protect his family, neighbors, and hundreds of other refugees and help them make it to…

CAMBRiA hotel & suites and how I arranged the visit/tour of the property. First, it was an afternoon that I was looking for a hotel in order to visit it and then start working on my project. After I typed “hotels near me” on Google, I found CAMBRiA hotel & suites as the first option. Although, this is the main reason why I picked this hotel, I would like to add that another thing that impressed me was its webpage, which has the necessary information that any person, who is looking for a hotel to…

In the 2004 movie, Hotel Rwanda, which is based on the real life events in Rwanda during the spring of 1994, it shows the transformation of Paul Rusesabagina, from someone who focused on his own personal advantages and his family, to someone who showed characteristics of charity and selflessness. From the perspective of this movie, it brings awareness of the injustices in the world, and how such a situation like the genocide, whilst possessing attributes of selfishness, will result in nothing.…

The Driskill Hotel is one of the most haunted buildings in Austin and one of the most haunted hotels in Texas; some believe that the reason 23 different owners have held the deed is because of how horrifying the hotel may seem. Colonel Jesse Driskill was a wealthy businessman who made his fortune selling longhorns. In 1885, he decided to change careers and construct the top-notch hotel in his favorite city, Austin, Texas. Driskill was forced to close the hotel in May 1887. According to family,…

and Marriott hotel are not directly related in terms of what the sell and offer, still, a partnership between two different unrelated firms can lead to a lot of benefits for the both parties. Benefits that the members of the Alibaba’s loyalty program have already been stated. One benefit that the Alibaba could get is that they will have a larger number of members as the new additional members would want to avail of Alibaba’s Loyalty Program to enjoy the perks that the Marriott Hotel is offering.…

In what is called collaborative consumption, the sharing economy or the peer economy, individuals can act as a taxi service, car hire firm or boutique hotel as and when it suits them. These companies typically have an eBay-style rating or review system so people on both sides of the transaction can trust each other. The model works for items that are expensive to buy and are owned by people who do not make full use of them. An example of the sharing economy is Airbnb. Airbnb is a peer-to-peer…

include, five star hotels, luxury spas, fine dining, shopping, wine tastings, outdoors recreation, high profiles, and extravagant transportation. When it comes to our business, all the mentioned industries related to our concept are highly important. This is because we offer a 360 Degree full coverage package, and we want our guests to feel safe, secure, and content the entire time they are with us. We will go above and beyond to ensure our customers are satisfied. The hotel industry is very…

see in the Appendix 3. Those hotels that are in a separate category exceed the required criteria and the minimum number of additional criteria may receive the accreditation "Superior" to these "stars". «Superior» - this is the highest level of service certificate for this category. For the consumer, «Superior» is information that this hotel stands out from the corresponding number of standard hotel star category. The accreditation “Superior” indicates excellent hotels having acquired…