Hospitality industry

Task & industry environment The Scandic hotel group exists out of 230 hotels within seven countries: Poland, Belgium, Germany, Norway, Denmark, Sweden and Finland. The chain is ranked to be mid-price hotels. Mid-price hotels can be defined as follows: Quality hotels located in major cities or suburban areas, often near major expressways or business areas, convenient to shopping and attractions. The hotel usually features medium-sized restaurants, fitness centers and pools. (Scandic, 2016)…

Most hospitality industry observers and practitioners agree that frontline employees who are satisfied with and committed to their jobs share the firm’s customer-oriented values, exhibit low levels of role stress, and deliver the highest level of service quality (Singh, 2000). This is particularly relevant in the hospitality industry because employees have the greatest amount of direct customer contact. Heskett, et al. (1994) indicated that customers will be satisfied if employees are satisfied.…

Lashley (2000) has pointed out that where high labour exists 70% of leavers have been with the organisation for less than three months. However, the problem with this figure, is that the industry consists of diverse sectors and there is significant difference amongst them. It is obvious, therefore, that the rate of turnover will be significantly different between a large hotel and a small-town bed and breakfast. • Motivation Motivation has…

which top management is planning and had each employee give their opinion about the issue. This shows that they also have a great deal of trust in their employees, which by the way they call 'self-managers ', not employees. I feel that in the hospitality is is crucial to have a good relationship with your employees. Customer service is the most…

External Analysis Marriott’s Maui Ocean Club is one of the many establishments under Marriot International that endeavors to avail a comfortable and memorable experience in their clients’ coastal ventures. It has to compete for consumers with other resorts under its parent company. Other resorts situated in Hawaii are under the Marriot, the Ritz-Carlton, and the Courtyard brands. Additionally, this resort faces stiff competition from many other brands offering the same services and amenities…

Booking reservations is quite similar across the hotel industry and requires the same basic information such as the name of the guest and billing information; perhaps the only thing that differs from hotel to hotel is database they select to facilitate the process. Most if not all hotel companies offer their guest the freedom to chose from different methods of making a reservations. The traditional ways of making a hotel reservation include calling the property directly or their toll free number…

1. Property Management Systems 1.1 Cenium Property Management System Cenuim Property Management System has grown from a local Scandinavian hospitality provider to a strong global provider during these 13 years. By choosing Cenuim Property Management System, the solutions help to deal with all main hospitality business and All-in-One statement is to give hoteliers a completely integrated solution without being supported by a myriad of interfaces and multiple systems. Cenuim can be used separately…

September 30, 2016.The hotel chain is based in Denham, Buckinghamshire. There are some IHG hotels located in Singapore such as holiday inn and holiday inn express. As there is an increasing of 16.4 million tourist arrivals in Singapore, the lodging industry in Singapore has been facing some challenges to attract tourist to stay as there are more competitions in the market. Hence, the objectives of this report is to find out the trends and current issue affecting Holiday inn in…

6. COMPETITORS As stated above Hilton has 4 direct competitors in their industry. These competitors are Starwood Hotels, Choice Hotels International, Marriott Hotels, and InterContinental Hotels. These 5 major hotel brands are all very competitive since no group has more than a 20% market share. But each hotel firm has their individual strategies in order to best compete against their rivalries. Hilton has easily recognized their competitive strategy as one of broad differentiation. They seek…

Therefore, companies can gather, analyze and exploit costumers' information and needs to create personalized and exclusive services and experiences (Sigala, 2006). In the hospitality industry, where service is the main product, customer satisfaction, loyalty and high profits can be achieved by implementing an effective CRM. Customer Relationship Management must have three pillars as foundation in order to succeed. The first pillar…