Assignment One: Case Study Analysis Case: Prescott Auto 1. Identification and analysis of key issues/problems 1.1. Shared Understanding of Service Concept Prescott Auto employees does not have a shared understanding of a service concept that will guide the team to know what and how to deliver a certain kind of service to customers. Pycraft, et al. (1997) suggests that a service concept is a set of expected benefits to meet the customers’ needs and expectations. Likewise, Johnston, Clark and…
Being mechanic is not an easy job and you have to be very careful all the time. A small mistake could get you in big trouble. Safety is very important because you work with machines which are very dangerous. Using right tools for right product is important because all tools have different name and number to it. To comfortably use tools, you need high skills. You can get frustrated easily because sometimes it’s hard to open something in the car. Wearing boots is important because car parts are…
called Excel Institute, that trains attendees in auto repair. When traditionally thinking about auto mechanics, some may possibly think of the old nickname of “grease monkey”, or someone who would work on all aspects of fixing or maintenance of cars and trucks. I find it fascinating how the job of a mechanic has changed from being primarily “mechanical” to being extremely specialized and technical. With that comes more educational requirements, especially better competencies in computers…
Every day use and seasonal weather changes can be damaging to the life and luster of your vehicle. Pollen buildup in the spring, the hot and humid temperatures in the summer and cold winter weather can take a toll on your car's appearance and performance. Protecting your car and the investment you've made is critical. You rely on your vehicle for many reasons. Whether it is transportation to work everyday, the means of getting the kids to their games or after-school activities or for…
These high expenses include rent, health insurance, personal care, and food, which all have their own sub categories that provide more depth into the source of each expense. As already explained rent was a major factor when trying to calculate each and every expense. After, you find out which place you are going to call home, you have to find out your health insurance options. Before you do your research, finding health insurance may seem simple depending on how much you are…
Employee engagement is the relationship between organization and their employees. And also it can define as the “Employee contribution to the betterment of the company”. There are 3 types of employees in “Employee Engagement”. 1) Engaged Employees Engaged Employees are the employees that are emotionally and intellectually committed to the organization or team success. Features They have clear understanding about their job requirements. Their performance level is high. …
perspectives on how a strong organizational culture can trump an open system. In the earlier part of the 2000s, Aetna organization was struggling greatly on all fronts. Even though on the surface revenues remained steady, Aetna’s compatibility with consumers and physicians was swiftly eroding, and its status was being bludgeoned by claims and a national backlash against health maintenance organizations and managed care (which Aetna championed in the past). Simply put, Aetna was losing roughly $1…
The organization Group D has formulated is named Veteran Connections. VC is an organization that acts as a “one stop shop” for prior service members. The services available at VC are mental health counseling, medical care, job training, and job placement, substance abuse treatment, support groups (PTSD, AA, NA), job training and placement, affordable housing referrals, educational assistance, limited legal representation (family law-divorce, child custody, child support, domestic violence…
Mahembe and Engelbrecht (2013) note that it is necessary for an organization to understand what is meant by team effectiveness in order to utilize teams and enhance the overall success of the organization. Northouse, (2016) designates task accomplishment and team maintenance as the critical functions of team effectiveness. Northouse, (2016) notes that team accomplishment refers to the quality of the outcome of the team’s work. The case states that the patients feel no one cares about them and…
1.2 Maintenance Policies This is to create a reference for development into maintenance strategies, and also the challenges that come with its integration with FMECA elements. The main purpose of maintenance in an industrial perspective is to reduce the business risks. In general, operation and maintenance is synonymous with high level of availability, reliability and assets operability linking directly with production capacity, productivity and business profit. [7] Today, the…