Good Samaritan law

1. Cater to the High End Market – Market Petland hospitality services under a different name to appeal to this market. Provide services like a hotel would, with menu options, turndown service, new bedding daily, grooming/spa, pool access, indoor and outdoor play area and activities. This will target the higher earning pet owners looking to treat their pets when they are not able to travel with them. This option could alienate some customers not wanting to pay as much for these services. 2.…

The Lincoln Electric company has had, for many years, a very peculiar organizational culture which seems to fall in the Team and People oriented culture profile. Having these organizational characteristics means that the company places a lot of attention on customer and employee satisfaction. The pay packets and bonuses offered at Lincoln Electric are much higher than those offered at other, similar, companies. Also the working hours at Lincoln Electric are slightly less than those at…

1- To improve the overall quality of telephone service in my organization I would provide the training on knowing how to answer the phone with good manners and also emergent good communication conducts are imperative skills you can study to learn how to answer the phones. I will show them how to come upon a selection of circumstances, I will tell them we have to improve our services and its responsibility, especially for our public to help develop and to ensure the business to be able to focus…

 The business will strive to gain credibility and to provide excellent service to the customers. Through word of mouth, its loyal customers will be the ones who will share their experience of the service. A positive feedback of a service is very convincing when building the reputation of the business in the market. 6.2.2 Marketing Objectives Tito’s and Tita’s Laundry Shop is a laundry service that caters its service to the residents of high-rise condominiums in Manila. Being a start-up…

The success of every business organization is often determined by the satisfaction of their customers, as customer satisfaction is viewed as a key factor in determining a business success. Every business organization that wants to be successful often aims to increase the satisfaction of customers by adding more value to their daily transactions with their customers and also creating avenues where they can have a positive interaction with their customers which in the long run, brings about…

Thai Travel Group 1. Evaluation of customer service management and complaints resolution 1.1 Customer’s needs and preferences Customer needs defines that customer tend to solve problem with purchase of goods and services. And Martin (1981) who provide of definition Customer’s needs thought that good model to follow in identifying and describing the needs of customers, Identify basic human needs, know the timing requirements for quality customer service. And anticipate the needs of your…

Earning Trust: RATING = 2 Jackie, you express yourself in an open and honest manner. You consistently promote a supportive culture to your fellow team members through your display of empathy and active listening when they present their challenges and concerns. Moreover, you effectively use candor to keep customers aware of potential status changes. During team meetings, you actively participate and share your ideas and thoughts with other collectors. Customer Orientation: RATING= 2 Jackie…

Leidner wrote a book, Fast Food Fast Talk: Service work and the routinization of everyday life, in which she worked in and observed working life in a McDonalds and compared it to an insurance company. Her book focused on the routinization of service jobs and its effect on the people working, the customers consuming the product, and the effect it has on the company. This paper focuses on a McDonalds in the Southside of Jacksonville, FL and how it compares to the observations made in Leidner’s…

In order to have good performance, good interaction between actor and audience is needed, because a happy customer becomes a loyal customer. To perform successfully, actors have to be ready to change their behavior for each audience. So, first of all, methods for recruiting representatives…

Retail Store Evaluation What makes a store a “great” store? Typically, customers base their judgment of how good a store is upon its environment, it’s workers, and of course its quality of products corresponding to the price. Rue 21 is a young women and men’s retail store that offers a variety of clothing and accessories at a discounted price. It has numerous locations, but a popular site is in one of Kansas’ shopping malls, Towne East Square Mall, located in Wichita. This particular store is…