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First of all, when preparing a new business, many things need to be considered such as location, what kind of services will be provided, target markets, staffs and infrastructure… Many people think that they can be successful in spa industry with a strong financial capital and a love for spa. However, if you do not care about the real needs of the market where you live, you can hardly attract customers. If you just focus the design of your spa without knowing the need of your key service, it is…

PERSONALIZED CUSTOMER SERVICE WHAT IS PERSONALIZED CUSTOMER SERVICE Personalized customer service is more than just satisfying a customer’s needs, it’s about service that goes above and beyond what’s expected. It’s this type of service that develops a loyal customer. Customer interactions are more than just simple transactions, although warm and friendly, it’s difficult to build rapport without an emotional connection. By building rapport and engaging in a customer, it allows them to feel that…

eventually told me he was not allowed to accept tips for his service or he would be fired. I said “well thank you for the great service and I wish I could tip you, and have a good one!” I used to work at this Tropical Smoothie and I had only ever had one person try to tip me and it was a culture shock, it made me want to get a new job at a place that payed tips.…

A new year means a new beginning. It is a mystery what this beginning has in store, so many people have rituals to secure a lucky new year. Vietnamese New Year(Tet) is practiced to ensure a lucky new year . Before any celebration is held, it is crucial that one’s house is tended properly to bring good fortune. The house must first be thoroughly cleaned from top to bottom. It is believed that by sweeping the floor, that one is sweeping away the bad luck from last year. Hence, it is common for…

service. By display of suitable or unsuitable behaviour, the quality and effectiveness of the customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence to be presented has been taken from a scenario which was provided where an interview took place…

You did do the pre-reading, right?” I say, “I did not do the pre-reading. Or the reading. Or the post reading. I did not do any reading at all because it is summer and that is just wrong.” He says, “Well. Here’s your test. It is fill-in-the-blank. Good luck. Please, sit down.” But I cannot sit down. It is not sittingdowntime. It is summertime. Summer is time for skipping and prancing and playing soccer. Mr. James says, “Get down from there. Give me the soccer ball, Cisco.” Mr.…

of the best and can be one of the worst improvements to a business. The main issue with Cabela’s call center is not only the lack of employees to answer all the calls coming in but also what is known as time sink where “waiting time increase when a new technology operates more slowly than the prior technology” (Fisk, Grove, & John, 2008, p. 43). Another issue is known as Hi-Tech versus Hi-Touch. If only I could talk to a person when I first call the phone number and not have to sit and wait for…

A marketing idea focused on satisfying the needs of the client’s over those of the business that produces the services and goods they consume. The adoption of a business of distinct forms of concept related marketing objectives and philosophies of the customer that helps them serve better their clients and increases their overall reputation and success typically. An individual who buys services or products for personal use and not for manufacture or resale. Someone who can make the decision…

concerns that Verizon as a whole can assist with. Customers love that assurance that as a company that they are investing in , they are making sure they are well taken care of and that their money that they are investing into the company is going to good use and provided the best cellular service, not only service but making sure the customer is taken care of as…

business needs to base the price on the income of the customers where the product is not too expensive or too cheap, in other words an average price. The average price is the price that most businesses and customers prefer. Indeed, LRCH can make a good profit as well as satisfying most of the customers. Knowing that a theme park’s customers are mainly families who have different responsibilities to pay for and children that mostly get their own money, is a situation that can help us to…