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1- To improve the overall quality of telephone service in my organization I would provide the training on knowing how to answer the phone with good manners and also emergent good communication conducts are imperative skills you can study to learn how to answer the phones. I will show them how to come upon a selection of circumstances, I will tell them we have to improve our services and its responsibility, especially for our public to help develop and to ensure the business to be able to focus…

Face to Face contact… The importance of good customer service when meeting someone face to face to ensure that you represent the company right. For example, when a customer calls at your reception, it’s important that you treat them just as well as you would on the phone, if not even nicer. This is because when they are on the phone to you they become a thing but when talking to you personally, they become real to you. They are a real person in front of you and you must treat them how you want…

It’s a common scenario: you log into your business’s Facebook page one morning and BAM! You’ve come face to face with a negative review or customer complaint. Your heart sinks—you’ve spent so much time, money, and effort trying to create a strong and positive presence for your company online. And now, this one user has made your life exponentially more difficult. As a first instinct, you immediately look for the “delete” button (you can’t have that kind of negativity on your page!). But perhaps…

The fragrant smell of cookies fresh out of the oven and the faint sound of humming over Saturday morning cartoons. These were a few of the things that I associated with grandmothers when I was younger. Red lipstick kisses and stern smacks on the butt when a child was in trouble. These were also things that I correlated with grandmothers. Growing up as a member of the black community, I was fed the community narrative that the grandmother is the root of the family. She provides warmth, wisdom,…

customers. Reliability: Accors reception and room service runs 24 hours which will meet any needs or wants for any visitor. I couldn 't judge if bookings were made error free as I didn 't book a room. Service that was provided to us wasn 't very good. We had a assistant manager take us on a site visit and firstly he opened a door into a occupied room and then secondly he didn 't check if people were checking into any rooms so the room he was going to take us into, he couldn’t as the people…

When it comes to the service industry, not every customer will be satisfied with the services provided to them. However, a company can try its best to make most of their customers happy and to do so, they need to identify some of the problems in their business. In the case of Pleasant Wakeup Resort, they have a lot of issues and some of them include; One of the problems that the hotel faces are; the staff has poor customer service which includes not remembering the guest’s orders of food in the…

Dot & Lil Dot & Lil is a company that makes finely crafted goods for bath, body and home. They are located at Rosemont studio in Montreal, where all their products are made by hand. On their website www.dotandlil.com , the products listed that they sell and create ranges from facial care to candles, body oils and butters. They also sell different types of soaps like bar soap and liquid soap. Their most popular items that they are most known for are their bath salts and milks. They also make…

“Capitalism creates economic inequalities because it distributes goods in markets, where trades take place because of differing levels of demand for goods and services” (Cudd, p.g. 3). The people who bring higher demanded or scarce products to the market are the ones who get higher rewarded, while those who do not carry those specific products that are in high…

explain, everyone who has experience in the Athens farmers market can give their feedback online. However, this evaluation system cannot guarantees no malicious feedback for vendors. If some friendly venders have malicious feedback but they provide good customer system, customers will have miss understanding in this case. However, the second solution will be more reasonable choice for this criteria because this solution will lead customers to be involved in the Athens farmers market. It means…

Kapoor Coffee Case Bisha Rumich Questions #1 and #2 An analysis of the current situation of the business using the available information According to the information provided the current culture of tea drinking is changing due to the introduction of the coffee culture in India. A London based International Coffee Association study shows coffee consumption is growing at double-digit rate per annum, compared to a slight two percent above the global average. A look at Kapoor Coffee shop shows a…