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Internal customer relations are the foundation for the success for any organization. By having customers service towards each other and management a productive work environment is stimulated which intern leads a productive and efficient work culture. Good customer service makes all employees feel that their work product is appreciated and contributes to the prosthetics organization successes. For instance, when many of the product line that are ordered for veteran care are at many times not…

The balanced scorecards (BSC) tool has a direct impact to the effects of strategic management of a corporation’s identity. The research performed by Abdi and Ahmad (2013) shift the focus in ways that drive a better understanding about forming and managing a corporation’s identity. These two main areas of the BSC are what actually make the identity of the corporation and how it would be managed going forward (Abdi & Ahmad, 2013). BSC was created due to the insufficiency of only using financial…

I am introducing about 99p Stores where I have worked for 5 years and which is based in London and around counties. The owner Nadir Lalani starts the first store in the year January 2001. The store is located in Holloway, London. There after he opened another three Stores later in the year. Then he decided to expand the business throughout the UK and rapidly developed the 99 stores. Now they have more then 300+ stores and still continuing and added another chain to his market named Family…

Introduction After more than a year of acquiring Toys "R" Us Inc. via leveraged merger, the retailer is still fraught with chronic issues: running out of goods and services during the critical holiday time (Hansen & Solgaard, 2014). Preventing stock outs Many retailers nightmare is when the merchandise runs out, and for good motive. Many retailers like Toys "R" Us Inc. they try to avoid this because it may lead to; past auctions, out-of-stocks merchandise also result in reduced customer…

Every day when I clock into my job at Old Navy, I already know I’m going to be tired. During orientation My boss told me I was never going to get bored because every day was going to be different. My boss lied. Every day is about the same. Sure the people are different but, they all pretty much fit into the molds of their clones from yesterday. Day after day, after day, the customers make my life a living hell. When I first started, I loved my job. I was always happy to be there, at that drab…

(2013), the term 'defection ' is used to describe customers who transfer their loyalty to another company. The risk of defection is high, especially when there are various opposing alternatives available in the hospitality and tourism industry. One good technique for handling negative service encounters is what Ritz Carlton Hotel has implemented in all of their properties worldwide. Ritz Carlton Hotel believes how essential employee empowerment is to excellent customer service; hence, all…

Sears will offer members only retail experience where you will be able to shop for design home goods and clothing merchandise. Currently there is not a market where customers are able to comfortably shop in an exclusive area that its sole focus is in design of home goods and retail clothing; the atmosphere and experience will be similar to “fine dining” but Sears will coin the phrase of having a “fine shopping” experience. This environment…

Costco is the third leading retailer, according to the National Retail Federation, surpassing retail giants such as Target and Home Depot. Costco has successfully created a sense of urgency and offers a well designed layout, yet, its high costs of goods and services may limit the diversity of customers. The shopping experience Costco has to offer is predominantly dependent on the layout the store. According to Gladwell, customer behavior is guided by how the products and the layout of the…

Firstly, should you sell wholesale? Distributing products via wholesale can be a great way to grow your business. By giving retailers the opportunity to buy your products in bulk at trade price means your products are on-route to a stocked shelf. It’s a great way to reach a whole new group of potential customers. There are additional concerns such as building relationships with stockists and keeping your inventory stocked, however, visibility at a high street department store will give your…

Apart from supplying good and quality products, it is equally principal that the Service nice post-deal services. For illustration, a Customer purchased a fax from a Service and all of the sudden something went mistaken and the desktop stopped fax to ship at the time when it…