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According to Bustinza, et al (2015), an organization achieving a competitive advantage is a consequence of servitization. Servitzition enables corporations to pursue stages that allow them the opportunity to greater differentiation from goods with the end result achieving a higher customer fulfillment (Bustinza, et al 2015). It also allows service to construct worth during the entire life of the product while earning the corporation additional funds (Bustinza, et al 2015). The end result…

Strengths: Genise greets the client in a polite and a professional tone. She does a good job of confirming the taxes were paid out and the date the funds were received by the county. Inches: Empathy-At (0:51), There were a few opportunities in the call, especially in the beginning regarding the tax payment. Moving forward, we want to make sure we are acknowledging the client's concerns. ( I can understand how frustrating this may be, I'll be more than happy to help.) Actively…

In the article, “Here's Proof Women Pay More For The Same Products Men Buy” (2015) by Megan Willett, she argues that women are paying more for the same products sold to men. She supports her claim by comparing some products such as razors and face creams, then by stating how much more women pay for each and finally giving an example of a unisex shirt being dry cleaned “Unfortunately, if you were to get these shirts dry cleaned at the same cleaners, you’d find that the “lady-shirt” would cost…

which, a survey that is being processed when the customers leaves the restaurant could be used as a survey for potential respondents. Since restaurants must treat every customers with a friendly and inviting manner. All of those components make up a good customer service. An employee in the restaurant must not disturb customers while they are eating the dishes, so a short survey could be given at the same time when they are given the checks and asked to complete the feed back before they leave…

Amazon uses to great effect is user ratings and reviews. Even though your e-commerce site isn't an Amazon.com (yet), you can improve your conversions using customer reviews, ratings, and testimonials. If your products, service, and customer service are good, you should get positive reviews. However, negative reviews are always possible. A few of these make your reviews seem more believable. In addition, most people can assess the merits of both positive and negative reviews. Reviews given by…

benefits. Next, customers are concerned with trusting a new company. As a result, Ron must demonstrate that Mid-Town Products is a trustworthy company. Additionally, the customers may feel loyal to current suppliers, thus causing a reluctance to end a good relationship. Next, customers may feel the need to take time to consider…

one most closely associated to their needs or wants. However, that being said, there has rarely ever been a time when the spill over effect does not take place when a public good is implemented. Tiebout also doesn’t make a distinction between the two types of goods nor does he address the service maintenance aspect of public goods at all. The assumption that consumers are free to move to any community although it applies to lifestyle city’s affluent population often tend to get away from dense…

tried to hand the kid a 5 dollar bill and he did not know how to react. He eventually told me he was not allowed to accept tips for his service or he would be fired. I said “well thank you for the great service and I wish I could tip you, and have a good one!” I used to work at this Tropical Smoothie and I had only ever had one person try to tip me and it was a culture shock, it made me want to get a new job at a place that payed tips.…

 How to investigate the customer dissatisfaction: We try to deal with complaints in a way that is fair, reasonable and timely. Where possible, we give the supplier an opportunity to resolve the matter directly with the customer. Each complaint is assessed individually, but the following points outline our general approach to complaint-handling: • If customers haven’t contacted their supplier about the problem, we will put them in touch with the company • Where appropriate we may refer their…

Tips For Writing a Cover Letter For Customer Service Job A cover letter is a document that your future employer will be reading before going through your resume. Therefore, you must write it carefully because it will make the recruiter take interest in your profile and schedule your interview at the earliest. Whichever profession you opt for, sending a cover letter that is in accordance with the field is very necessary. So it is essential that you take time to write it carefully in a…