Fred Reichheld

staffed by five to seven employees operating a 125-car fleet, was considered the grassroots of the organization. “The branches are managed in a decentralized way with no franchises or licensees. Enterprise operates much like a confederation of small business and that is one key to maintaining an entrepreneurial spirit” (Taylor, 2004, p.14). Furthermore, working at smaller localized branches enables each manager to develop positive relationships with their customers, cultivating customer loyalty. “The Loyalty Effect, Bain & Company documented the outstanding financial results a company can achieve by cultivating customer loyalty: a five percent increase in customer retention increase profits by 25 to 95 percent” (as cited in Rigby, Reichheld, & Dawson, 2003). If a branch gets to busy, Enterprise steps in and opens another branch nearby, so customer service is not affected. Enterprise continued to grow in locations and they expanded into Alaska for the first time, and now had branches in all fifty states. Although revenues stagnated after 9/11 as travel was down, however Enterprise fared better than their competitors. A prime example of putting the customer first happen immediately following the 9/11 terrorist attacks. Enterprise agencies across America responded quickly. Former CEO, Andrew C. Taylor remarked at the Dean’s CEO Lecture Series at Webster University, even though the Enterprise system is not set to accommodate one-way rentals the employees in the field…

From the beginning this mentality integrated itself into Kelly’s dance style. His brother Fred relates that “Gene wanted to have a masculine image, so we [the studio] never wore tights or short pants on the boys” (Frank 174). Kelly fused his rugged personal attitude “with a muscular style of jazz tap dancing that was digging, loud, and strong” (Hill 185). The dancer’s Irish heritage shines through more than mere brute force; “some elements of the Irish tradition of jig and clog resonate in…

Question 1.) “What is the main purpose or key question of the article?” “The Trump Plan” is an article written by the editors at the National Review. The article evaluates Donald Trump’s views on immigration. While the writers are relaying his views to the reader in a seemingly civil way, they do take subtle shots at Donald Trump. Someone who they referred to within the text as “The Donald” (THE EDITORS 2015, p. 14). The Purpose of this article is to inform the reader of the infamous…

Being a senior in high school was stressful for me, specially when I wanted to go to University of Arizona. I knew I could of got in because my GPA was high, but I also knew I couldn 't afforded living on campus like I wanted to. After over thinking my opinions about loans, grants, FASHA, and scholarships I decided to try to get a scholarship. Sadly, I didn 't get it because I missed two parts of the requirements (tax information and a letter of recommendation). Since I only had three more…

Amelia Earhart’s Disappearance Amelia Earhart was a very important woman in history. She was a role model for women and pilots all around the world. But something happened to her that has confused people and scientists for years. “July 2,1937, Amelia Earhart and Fredrick Noonan were reported missing in the Lockheed plane around Howland Island which is in the Pacific Ocean.” (1) What started out as a fun challenge for Earhart and her copilot Noonan turned into the biggest mystery we have ever…

murder. Throughout the play there are many themes that the author displays including religion, violence, and crime; the author uses many different drama terms to illustrate these themes. The drama terms include dialogue, character, tragedy, the antagonist and the setting. One of the most important themes of the play is the link between religion and homosexuality. The author depicts this theme through the use of the character’s dialogue. The dialogue that displays the theme of religion is the…

Leader Match is leadership training program developed by Fiedler, Chemers, and Mahar; it is an adaptation of Fiedler’s contingency model (Jago and Ragan, 1986). Taking the contingency theory a step further, Leader Match focuses on the same two factors: leadership style and leadership situation (Jago and Ragan, 1986). The leadership style is determined by the score on the Least Preferred Co-Worker scale (Jago and Ragan, 1986). The situational factor is determined by the leader-member relations,…

Bunce and Beissinger present the perils of democracy within countries around the world. The example of a puzzle is used in order to identity the components that contribute to the demise of a democratic regime. So what are the pieces of the puzzle that explain the fall of democracy? The first piece is relative to public opinion. The second piece represents the dysfunctional political institutions. Finally, the third piece of the puzzle is the role of politicians in terminating democracy (Bunce &…

I usually avoid posting politically charged statuses on Facebook simply because most any political statement can rapidly devolve into mud-slinging and ad hominem attacks due to people 's inability to truly consider both sides of every issue before speaking, however, this is something I believe needs to be said. Before I say this though, keep in mind, I am neither endorsing nor degrading the man in question, I am simply addressing something I believe needs to be addressed: Donald Trump. The range…

First of all, if this paper was not assigned, I would still have watched the debate. Fortunately, this assignment added a little incentive to watching. For the last eight years, I have watched almost every debate, both the Primary and Presidential ones. However, for many Americans, this first Presidential Debate would be the first time they would watch and listen to these two candidates discuss the various current issues facing our country and their future plans to help solve or best mitigate…