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To address the issues and rebuild trust with the customers, Wells Fargo took actions in three primary ways: assisting customers, strengthening operations, and enhancing government practices. Wells Fargo abandoned its sales goals, assigned new management and paid back millions in refunds to ensure their reputation. Total of $6.1 million they paid to refund customers for its fraudulent bank accounts. The bank also paid $910,000 to refund customers for the improper online bill enrollments.…

The Wells Fargo fraudulent account case started forming during September 8th of 2016. Wells Faro Bank was accused by the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency and the Los Angeles City Attorney. The firms claimed that Wells Fargo during 2011 and 2016 created additional fraudulent bank accounts for pre-existing customers. Signing up over 2 million customers for new credit cards and fees that they were unaware of. The fraud allegedly resulted from our…

Smith and Tabak claim that monitoring of employee e-mails “may result in less engagement in organizational citizenship behaviors due to the negative impact on employees’ perceptions of privacy and fairness as well as employee resistance” (43). Although the fact that when employees work under the company, they are using the company’s resources wins over the argument of the invasion of employees’ privacy. Therefore, as the company owns the e-mail system and has to protect its interests, they are…

In her article “Victorian Values For the 21st Century” (Globe and Mail, October 5 2013), Margaret Wente addresses the topic of success among females and males; and how both genders differ in terms of aptitude and attitude. She believes that to be successful in a profession, one must possess 19th century qualities. Her purpose is to argue that males lack the required qualities to be successful. Furthermore, she argues that females have a better work ethic than males; and that females possess the…

This summer as been a blessing and I want to share part of my journey. I want to start off my thanking my bible study leader, Yoly and Lisa along with everyone else at Appleton Alliance Church. Going back to when I was in middle school and high school I would go to AAC but sadly never considered what I was learning to be meaningful, in one ear and out the other. I was to focused on what time is it, how many more songs are we singing, how much longer until we get home, and so on. I never…

Identify five attributes and purchasing habits of online shoppers. 1. Rebates are used by companies as a promotional technique and an incentive to increase the sales of a product. These can take on many forms such as a reduction, a return, or a refund on what has already been paid by the customer. Specifically, online rebates take the form of email or digital codes; which can help attract the customer into making their purchase online. When given the ability to receive an online rebate from…

Email is the oldest digital medium still in use. It started gaining traction in the 1990’s, and it’s still relevant today. Businesses use email to connect with consumers, promote their brand, and sell their products. Despite (or perhaps because of) email’s longevity, two obstinate myths are circulating about email marketing. The first myth is that email marketing is dead. The second myth is that email marketing has a 4300% ROI for the average business. These two myths are dangerous for small…

defined as quick and cheap journalism, which appeased the whole population. Examples include tabloid newspaper companies such as the Pall Mall Gazette and the Daily Mail. Commercial journalism was a catalyst for the changing of news reporting in the Victorian era, where demand for newspapers increased to such an extent that by 1900 the Daily Mail had sold nearly 1 million copies, compared to The Times which only sold 40,000 in 1850. The 1870…

individual’s spreadsheet or address book, then the information is lost until, over time, it is repopulated. Lastly, if more than one salesperson has developed a working relationship with some clients, then those people would receive multiple mailings, e-mails, and phone calls. Most customers find this annoying, especially when a sales call comes during supper…

As technologies developing and ways of communications are increasing, people all over the world can meet, see, and share their memories with each other as the person from other side of the world is next to them. By advancement of communications and the ways that people communicate, my family and I have better and cheaper access to our relatives over Europe and Asia where without these advancements we had to pay a lot of money to hear our loved ones’ voice, or it could have taken many days to…