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industry The basic role of the hospitality industry is customer satisfaction. The hospitality industry provides best services to the customers. The industry includes food and beverages, food service management, tourism etc. The staff of the hospitality industry should behave well with their customers to make them satisfy. They should also have customer communication and customer services skills to work with the public. The staffing requirements for the hospitality industry, hotel industry…

Quality means doing things right for customers, operations seek to influence the quality of the company’s goods and services this may let the customers be Happy (satisfied). The Quality of a product can be measured in terms of performance, reliability and durability. As an example we see taxi service , the quality of a taxi service is linked to the other four performance objectives .The service is perceived as a high Quality as it is extremely flexible allowing you to go to any location at any…

For this assessment, an External Factor Evaluation (EFE) and Internal Factor Evaluation (IFE) matrix is developed for the Pacific Loft company. The EFE matrix provides a summary of the results of an external factor audit by listing the opportunities and threats for an organization and weighting each factor’s impact and rating to produce a total weighted score. The IFE matrix provides a summary of the results of an internal factor audit by listing the strengths and weaknesses of an organization…

Verizon Wireless is a telecommunication company that provides wireless services to its subscribers across the U.S. The Store manager at Verizon Wireless is in charge of the overall productivity levels, including sales goals and profit percentages of their branches, corporate policies, inventory, employees’ welfare, and auditing management. The store manager actively conducts interviews, assesses, and recruits workers. Customer service is the most important aspect in the company (Ugboro, 2006).…

industries are focusing more on aesthetic labour, studies have shown the need for aesthetic skill for front line employees especially within the hospitality and retail industry. The interaction with customers creates an impression on the quality of their service. Findings that are fully reported in Nickson et al (2003) stated that the need to look good and sound right did exist and is very important to employers in retail and hospitality. Employers believed that having a staff that looks good…

Face to Face contact… The importance of good customer service when meeting someone face to face to ensure that you represent the company right. For example, when a customer calls at your reception, it’s important that you treat them just as well as you would on the phone, if not even nicer. This is because when they are on the phone to you they become a thing but when talking to you personally, they become real to you. They are a real person in front of you and you must treat them how you want…

revenue is produced by pharmacies. Despite a growing company and thriving pharmacy business, there were concerns relating to pharmacy procedures and customer service issues at numerous retailers, so a pharmacy service initiative (PSI) was established. The ultimate goal of the PSI was to grasp the actual condition of pharmacy customer services and to offer necessary solutions to the problems. The PSI team collected information by examining past data, analyzing historical financials, and…

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. Customer service is more than just talking to customers and providing them with basic information. It’s devotion which will result on the customer’s satisfaction. Interacting with those who are using or buying the company’s products is what customer service is about. Nevertheless, not every company treats their customers with the respect and attention they deserve. An unsatisfied customer might be a loss of income for the company. Some factors that can affect the customer’s…

1. Tell us about your experience in regards to customer service specifically as it relates to invoice processing and billing. My experience can best be described as commitment and satisfactory. Taking a personal responsibility for developing a positive relationship and delivering a seamless experience for each customer. By offering efficiency, integrity, security, and attentiveness with client records. In addition to reserving the department’s operational needs, I will collaboratively establish…