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on being customer oriented. Through the TTC’s vision and mission; “Our Mission - To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of safety, service and courtesy” and “Our Vision - A transit system that makes Toronto proud” (QUOTE1). we can see Andy’s focus on putting the customer first and his commitment to making the TTC recognized for its superiority. When comparing the TTC to transit…

Next, let’s take a look at the digital changes Nike has gone through. Nike has gone through many digital transformations just as we saw many of the technology devices they developed. Currently, they have come up with a new digital strategy that could change the world. In February this year, they released an announcement saying they’re “accelerating its digital strategy with the creation of a chief digital officer position.” (Low) This will be used to help reach their goal of reaching the…

Business Issue: The Asset Management Industry There are two general approaches to investment management – either utilizing active investment management or passive investment management. An active investment managers’ goal is to outperform a specific benchmark index by identifying mispriced securities. A passive managers’ goal is to closely track or replicate the return pattern of a specified benchmark index at a low cost. A passive manager does not make any attempt to seek out mispriced…

responsibility to help our customers at the point of sale. Since our customer service oriented employees speak directly with our consumers who are buying our products, we want to give employees the correct training and authority to feel responsible for the direct satisfaction of the customer. Employee empowerment is a tool that can be utilized by management to fully help the company’s development and customer service through our employees. Through the management practice of employee empowerment…

statement focused on satisfying customer needs rather than on the product? Home Depot 's mission statement focuses on the customer 's needs instead of on the product(s). It does this by mentioning that it strives to provide a high level of service while providing a wide selection of products along with competitive prices. All these things are in the interest of the customer. It goes further to mention giving respect to all, which one would assume includes the customer as well as their…

After reading about the idea of a complaint free world in the article “Complaining Is Hard to Avoid, but Try to Do It with a Purpose”, I could not agree more. People complain far too often. Walking down the street it is easy to hear side conversations about someone complaining about the weather, or what slight misfortune that happened to them that day. I agree with you that people find little satisfaction from complaining; they find it easier to say a complaint rather than anything positive.…

In the world of sales there is never a minute when your competitors are trying to beat you by getting to new clients before you or maybe even stealing your long time clients. This is why in many corporate businesses they have order takers and order getters sales jobs working within the sales department. Many people in sales may even question which category their sales job would fall under. This essay will discuss and explain the reason why order takers and order getters are both important within…

No business flourishes without the help of other, networks, advertisers, sales staff, and employees. Networking is fundamental when it comes to business because it leads to successful business in the future. Without advertisers, businesses would not be able to promote themselves. One of the many crucial steps in a successful business is having a sales staff to sell to the public. An essential part of businesses is to hire employees to help complete the objectives within the community.…

positive behaviors to necessary to serve customers effectively (2000). This ability to serve the customer arises because employees who enjoy their job are more willing to find solutions for the customers since they actually enjoy providing customer service. Moreover, satisfied employees find solutions and manage business accounts more effectively because these employees are invested in serving the customer. For example, a satisfied employee makes the effort to explain the problem to the customer…

Aussie Beverage Company Introduction The Aussie Beverage Company is among the most popular beverage manufacturing companies found in Adelaide. The privately owned company produces premium quality products and distributes its products to different retail and wholesalers. Recently, Aussie Beverage Company has attempted to lure major supermarket retailers such as Coles, Woolworths, Foodland, and IGA to include cola beverages in their stocks. Aussie Beverage Company intends to sell its products at a…