Critical examination of the operations of Caltex PROJECT REPORT By: Harish Kumar Major: Customer service Date: Academic Supervisor: Organisational Supervisor: Summary This research mainly focuses on the customer service of gas station and finding all the problems faced by the customer due to outdated system. In this research, I looked at how performance of the store can be increased by eliminating all the problems demonstrated by customer. I took some interviews with the staff as…
Tesco and the changing retail environment. 1. DESCRIBING THE TESCO’S COMPETITIVE ENVIRONMENT IN THE UK MARKET. The PESTEL analysis below analyses the uncertain and ever changing environment of Tesco in which it operates by identifying the different internal and external factors that has the most impact on Tesco’s operations. 1. Political Factors After initiating new tax measures by the government of the United Kingdom which has led to increase in the VAT rate from 17.5% to 20% made a big…
experience, the ability to utilise data and a flexible Digital platform are key to a successful business model. (Weill & Woerner, 2015) • The Mainframe System frequently broke down with 3 major hardware failures recorded in the study which resulted in 6 full days of downtime. • Backup features were limited, HP 3000 backup system allowed restoration to only up to the previous day's backup data. If the daily backup was not completed at the end of the day, the affected day's data would be lost,…
Patanjali Ayurved limited holds around 49 % stake in a special purpose vehicle (SPV) M/S Food & Herbal Park limited. The balance is owned by the companies that are not part of this Patanjali group. This food park was launched under the Mega Food Park Scheme of Ministry of Food Processing Industries, Government of India. This particular scheme offers state of art infrastructure and technology to the enterprises that involves in the food processing industry. The total project…
Chapter 1: Basic Concepts of Strategic Management (Warby Parker) 1. Describe the strategic approach pursued by Warby Parker in selling eyewear. Warby Parker has created their business due to the real need of lower income people and students to obtain a high quality eyewear, therefore they have chosen an innovative way to sell their product direct to customers online with lower price. Warby Parker’s strategy is to eliminate other parties’ involvement which leads to additional costs and…
2.1.4 B2B markets segmentation and Positioning The market segmentation concept presented for the first time by Wendell Smith in 1956, and from that time companies have used this concept to segment customers and choose the most profitable parts of them as a target market. As a complete description, market segmentation is splitting out a market into segments which have similar characteristics, and then finding and targeting the most beneficial group of them (cf. Blythe, et al., Business to…
SAHIL, ALTAMAS, SHERLIN Case Study Questions 10-15 – Analyze Walmart and Amazon.com, using the competitive forces and value chain models. WALMART & AMAZON Competitive Forces 1. Traditional Competitors: In this case Walmart number one competitor would be Amazon because Amazon is the world’s largest e-commerce retailer. No other retailer can match Amazon breadth of selection which is low prices and fast reliable shipping. It is also known as the “Walmart…
Introduction Karex Berhad (“Karex”) started as a family business with a manufacturing capacity of only 60 million pieces of condom per annum. Today, Karex has 3 manufacturing facilities across Pontian, Johor, Port Klang Selangor and Hat Yai, Thailand together with a workforce of 2,000 employees with the capacity to produce 4 billion pieces of condom per annum making us the largest condom manufacturer in the world. Every region has its own regulatory bodies to monitor and approve medical devices…
(i) Diageo is a well-known British multinational company which was ranked 6th on the list of “Great Place to Work” 2015. Diageo is the largest producer of spirits. With 597 employees in Ireland and more than 33,000 employees worldwide dispersed among different brands. Diageo has many brands involved in the company, such a Smirnoff, Tanqueray, Guinness etc. These brands together make up Diageo, which means there are many different companies involved and many different products and brands.…
Suggested Title: Sylvan Microdermabrasion Kit: Why Should you consider investing in it? Suggested Title: Is Sylvan's Microdermabrasion Kit really as good as they say it is? Suggested Title: Get more for your money with Sylvan's Home Microdermabrasion Unit! Offering freebies with skin care products seems to have become the norm. So, it does not surprise anybody when a few extra diamond tips and some filters are thrown in with the MD machine. In fact, most buyers have come to expect these goodies…