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    We all know the importance of a good customer service. If you are a business, big or small, online or offline, a good customer service is expected of you. Aside from the good quality of product or service that you are offering your consumers or clients, how can you expect your customers to be loyal to you if you do not accommodate them when they need you. If you have a business, your service doesn't just stop after you have handed your product and payment has been made. Business doesn't just…

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    Marketing is the process of first developing a product and then implementing a series of timely strategies aimed at the timely promotion, pricing and distribution of the product to the core group of retailers and potential consumers in the marketplace. Marketing, through the use of a marketing plan connect business like Qantas’s market. Product and promotion are the the main thing for Qantas’s success. The implementation of marketing strategies that satisfy the needs of the end consumer has…

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    If there 's any place where customers are likely to be paying attention to the type of service they receive, it 's within the hospitality industry. Good customer service is essential for any business to thrive, and our customers are the most important aspect of customer service. To ensure good customer service there are several steps we should take to ensure customer satisfaction. First we should consider our guests expectations and understand that we must meet or exceed those expectations.…

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    Athens Farmer Case

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    explain, everyone who has experience in the Athens farmers market can give their feedback online. However, this evaluation system cannot guarantees no malicious feedback for vendors. If some friendly venders have malicious feedback but they provide good customer system, customers will have miss understanding in this case. However, the second solution will be more reasonable choice for this criteria because this solution will lead customers to be involved in the Athens farmers market. It means…

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    Santa's Supply Chain

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    supply chain management. In addition, knowing the factor that pushes the consumer to buy product is of great importance since the company will be in a position to produce products that will not only satisfy customers’ needs, but also make them earn good income. Santa is a toy company that is facing a lot of challenges that make it difficult for it to become successful. Their clients are complaining about the quality and delivery issues among many other issues. These issues have brought…

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    Customer Loyalty Programs

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    An additional 30% of respondents considered management programs that promoted a good reputation crucial. Most dealership managers and owners know that good service is the make-or-break component of making a sale and retaining customers. The reputation of car salespeople for being rude, dishonest, or pushy has unfortunately been well-earned by unscrupulous dealerships…

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    the company and consumers since the channel members has the final contact with customers. They help Ron’s Food Seasoning Company to promote, negotiate, give and acquire information, carry the products and physical distribution of goods. Producer-to-buyer is used…

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    Relationship Intentions Relationship Intention is well defined to be as the customer's intention to make a relationship with a specific service provider while acquiring products or services from the service provider. Furthermore, it is stated that the suggested five constructs to measure customers' relationship intentions, namely, involvement, expectations, fear of loss, forgiveness and feedback. Customers with higher relationship intentions place importance on continuing their connection with…

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    COMPANY'S SWOT ANALYSIS Strengths 1. Perceived superior quality products (freshness and taste, awards) 2. Wide coverage and distribution, and top the line production (extensiveterritorial distributors; 6,000 loaves per day) 3.Ability to make rapid expansion 4. Supported by a conglomerate with proven market success (QAF Group) 5. Growing flank product lines 6.Multi-awarded company Weaknesses 1. Limited availability/penetration to lower-end market (sachet economy) 2. No stand-alone…

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    Minimised transaction costs • Long term success. (study guide pg 22) From the case we learned that Simpson felt sandwiched between very angry customers and needed a good strategy to deal with irate customers, and two of Titeflex customers had told Simpson they were considering dropping Titeflex as a supplier. Titeflex lack good customer focus which jeopardise…

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