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    Brian Straight’s (a writer for Fleet Owner) article “Service Edge” gives a good example of why bad customer service is occasionally alright. He talks about how in restaurants servicing people can be an up and down struggle. Say a restaurant runs out of a popular dish, people will see this as being unprepared, or the restaurant…

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    Introduction It can be easily expected from a company to offer a static price for their goods and services, but how does static pricing maximize profits? Currently, companies who make sales online are able to collect data on their current and potential customers regarding their demographics and track their search and purchase history. With the collected data, companies can produce a price that may match the dollar value of certain customers – this is called Dynamic Pricing. Dynamic Pricing is…

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    needed for that day. Some of the daily tasks and responsibilities that were set were stocking shelves, facing products, rearranging the goods, learning how and what to pack in grocery bags, stripping and reapplying new labels, helping out customers and more duties to display the products neatly so it would seem appealing to the consumers. Packing the bakery goods into appropriate containers and placing the expiry dates on the suitable products were also some daily…

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    Responsiveness Analysis

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    Responsiveness refers to a willingness to help customers and provide prompt service. According to Parasuraman et al. (1985), responsiveness is the kindness to help customer by providing prompt services as soon as a request is received. Besides, Parasuraman et al. (1988) also mentioned responsiveness as the willingness or readiness of employees to provide service. It is also involves understanding needs and wants of the customers, convenient operating hours, individual attention rendered by the…

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    a person experiences when an offering meets their expectations. For example, when a customer has a good experience from the previous products or services they are rendered by companies, they become satisfied but when they experience failures…

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    Businesses today focus on maintaining satisfied as well as loyal customers to ensure effectiveness in the midst of steep competition. Companies now with the implementation of apt customer management strategies could significantly emphasise on gaining competitive advantage. In order to meet their objectives they should primarily understand the nature and expectations of the customer. Customer centric approach has time and again proved effective and businesses have benefited by considering such…

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    this skill about how to communicate with my customer by providing good customer service and giving what they want in the best way, this is a greater chance to increase my customer base and job satisfaction. This is good skills required me to have to build a working relationship by interacting with my customers in both a polite, confidence, respect and professional manner. Strength, I think am good in communication skills because good to interact with people, I always talk honestly and polite to…

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    Barilla Case Study Essay

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    2. BACKGROUND 2.1 Industry Analysis To better understand the position of the Group in the food industry, the Porter’s 5 forces (5F) analysis best covers the information provided about the sectors (Porter, 2008). The 5F represents a useful framework to follow in order to develop a useful picture of the main sector characteristics (Giarratana, 2016). The forces are as follows: 1) Actual Competition in the sector (The extent in terms of both the basis and intensity of competition that tends to…

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    Service quality is a fundamental feature of any service which formulates customer satisfaction and retention. Service quality is a comparison. The comparison of what a customer expects to what the company delivers. The company’s performance should meet or exceed the customer expectation for successful retention of customers. The service quality model or the SERVQUAL model was first proposed by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry for the first time in 1985. This model…

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    working environment Great customer service can be very cost effective, the better the customer service received and the product sold, the more revenue will be generated for the company meaning a larger turnover. Great customer service can generate a good reputation for a company, a company that looks after their customers are more than likely to have a customer return or show interest in the products and services on offer. 3.5 Explain the impact of organisational values on how customers create…

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