Customer service

helmets, garments etc Q1 a) As a small business owner you want to win new customers and keep them as long as possible, there are so many opportunities and interactions with each customer and keeping track it of all can be quiet challenging, but there is a great tool to manage your customer communications and customize your marketing effort to keep customers coming back. It called Customer Relationship Management or CRM. Customer relationship management allows you to concentrate on your…

(B2B), and business-to-customer (B2C) business models. It describes their primary characteristics, how they fundamentally differ, and how “electronic tools” such as Amazon Web Services (AWS) have changed relationships for better or worse. B2B vs. B2C & AWS The primary characteristic of the business-to-business model is that business transactions are conducted with other businesses, whereas business transactions are conducted directly with customers in the business-to-customer (or consumer)…

Creating a customer value proposition. It’s not possible to invent or reinvent a business model without first identifying a clear customer value proposition. Often, it starts as a quite simple realization. Imagine, for a moment, that you are standing on a Mumbai road on a rainy day. You notice the large number of motor scooters…

management team will help produce new ideas among the company in which will create several new markets and gathering new customers. Off-priced department stores with a loyalty program is attractive for the customer and the business. This will allow customers to receive incentives for shopping in these stores and add value to the retailer by giving them an idea of what products the customers buy the most. Loyalty programs provide more predictability for the company’s…

principle of persuasion is reciprocity, which is “the mutual expectation for exchange of value or service” (McLean 2010). For example, when one party gives something to another party, the party that receives…

Each week I have to print out the new overdues, for which I then check the shelves to see if the item is definitely with the customer, then I send out the notices either by post or e-mail and contact the patron (if the item is very overdue) to let them know that it needs to be returned. I keep records of each overdue (sorted in files), registering the actions being taken and any…

United Parcel Services (UPS) started out in 1907 by two friends with $100 and a bicycle and by 2013, the company was worth over $50 billion and delivering 3.8 billion packages annually. (Hiskey) UPS has always been at the forefront of technology, from their early adoption of autos to the well-established trend of being an innovator in electronic tracking systems. (Hiskey) One of the many innovations brought to the parcel industry by UPS involved the evolution and the movement of the computer out…

Recent customer service issues within Cricket Equip Date: 23.05.2016 Meeting topics to be discussed: 1. Meeting introduction and welcome. 09.30 am –09.50 am 2. Current customer service issues within Cricket Equip. 09.50 am–10.20 am 3. Cricket Equip’s customer service standards and requirements. 10.20 am –10.50am 4. Recommendations for customer service improvement. 10.50 am –11.30am 5. Staff feedback on how customer service can be improved. 11.30am –11.50am 6. Staff training needs of…

this is easier to do as all the competitors are selling to the same person. Customers will always try and compare the product they are buying to another to see which one is right for them. This is what makes it easier to asses your competitors as their product is available to the public so as a sales person, you can see the product yourself. You could search the competitors website or read articles about them or even customer online reports. This gives you the…

A very wise and magical man named Walt Disney once said, “if you can dream it, you can do it” (Coombs, 2015). I have had many different jobs over the years, even a stint working for the Walt Disney Company, but ever since I was a little girl I have been dreaming of what my career could be. Now that I am an adult, and I use the term loosely since it still takes some getting used to view myself as an adult, I am very excited about planning my career. Colorado State University’s Global Campus…