Customer satisfaction

Motivating Employees According to the Hawthorne Studies conducted between 1927 and 1932, human satisfaction and the sense of involvement in an assigned job contributed as much to their success as the pay rates. Humans are not merely motivation by one factor, but a multitude of factors that inspire humans to want to achieve a level of fulfillment. The study (1932) showed that employees who are happy and satisfied with their work will be motivated to do better. Management teams should be aware…

Many researches have studied the different personality traits of individuals, that offered a broad explanation about their effect on human behavior (Messarra, 2011). Core self-evaluation, this concept says that the individual has a view of himself, there are two things in the core self-evaluation of positive and negative. It is positive that individuals like themselves, think of themselves as effective, capable and controlling their environment. People who think positively about themselves and…

creativity, and teamwork could be compromised (Overbaugh, 2011). George wanted a job which provided reasonable hours and ABC Consulting fitted this requirement. In addition, it is also known that job motivation, along with job performance and job satisfaction, is positively correlated and when all combined, would result in a positive and successful organization (Springer, 2011). During the interview, the HR Director mentioned an attractive 10% annual bonus to confirmed employees. Janet also…

of role-play scenario training exercises in development of police crisis intervention skills. Journal of Police Crisis Negotiations, 1(2), 19-27. Pan, W. & Werblow, J. (2012). Does good job enrichment policy and practices impact employee’s job satisfaction? Journal of Global Business Issues, 6(1), 1-5. Rivera, R., (2013). HR analytics and competitive advantage. Retrieved from http://www.forbes.com/sites/sap/2013/02/05/hr-analytics-and-competitive-advantage/ Zeidner, J., Johnson, D., & Cecil, D.…

spirit and who is willing to perform any given task or responsibilities. Morale is the end product of several factors that are current in today’s work environment. Quite a few of these factors are the work scenery or environment itself, staff satisfaction and action and working conditions. There are quite a few great ideas in The world 's most powerful leadership principle book by James Hunter, he stated that it is important to know and realize that building influence is not about one 's…

This paper will discuss my personality types and how it affects my work ethic and behavior. During the first section I will discuss my personal insights, values and attitude insights, motivation insights, decision making insights and other attributes of my personality. This section will cover who I am and what I am. The second section will cover my abilities to work with others. Specifically I will discuss my communication, leadership, team, and power and conflict skills. The third section with…

Analysis Basic/Physiological: 78% of the respondents felt that they are satisfied with their salary and 55% of them felt happy about the working environment. Based on the interview result, the majority of the R&D engineers thought their income is comparable with other similar background companies. But 24% of participants still felt not satisfied with it due to the less annual bonus or bad overtime pay system. They felt that they never received the regular subsidies even after the submitting the…

Hoppock (1935) was the first who brought forth the concept of job satisfaction in limelight. He held that job satisfaction was a combination of psychological, physiological and environmental circumstances that caused a person to say that "I am satisfied with my job". To a society as a whole and from the individual employee's standpoint, job satisfaction, in and of itself, is a desirable outcome. However, from a pragmatic managerial and organizational effectiveness perspective it is important to…

test. Personality and self-esteem was measured by taking many different test. The first was Personality for Professionals Inventory, Adjective Checklist, 60-item NEO-PI-R, and lastly the Rosenberg Self-Esteem Scale. Job satisfaction was measured by taking the Minnesota Job Satisfaction Questionnaire. They also did a videotaped interview with each of the girls. In the videos they looked at the recorded reunion event, self-reported similarities/differences, and their relationship…

Ivancevich and Donnelly (1968) that “Job satisfaction is the favourable viewpoint of the worker toward the work role, he present by occupies.” Irpate (2013) also quotes a few other definitions of job satisfaction such as, Job satisfaction is simply how people feel about their jobs and different aspects of job (Spector, 1997). It is an attitudinal (and affective) response to one’s job (McCormick and Ilgen, 1989). And Hackman and Oldham (1980), “Job satisfaction refers to the individual’s attitude…