Customer satisfaction

service quality and customer satisfaction are two different concepts, but they are related. The relationships between both these concepts are complicated. Some have mentioned it as the Siamese twins [5]. The commitment to the customer shall take place at the very first every time, and then only real loyalty can be developed. Loyalty is the stepping stone to the business and will bring out good outcomes than that which is given out and is limited. Providing services that customers prefer is an…

Job satisfaction is a broad topic or subject because satisfaction itself has so many stipulations. Job satisfaction varies from the desire to make money, get promoted, colleagues, superiors, and the job responsibilities. Robbins and Judge stated, “One definition of job satisfaction—a positive feeling about a job resulting from an evaluation of its characteristics.” Individuals understand that satisfaction is limited in certain areas but it does not have to be. Human beings have to learn to be…

Distributive, Procedural Justice as Fundamentals of Labor Relations, Negotiation, and Conflict Resolution The fact that distributive and procedural justice, components of organizational justice can be use effectively to moderate or influence job satisfaction, perfrmance, and organizational commitment is testimomy that it can also be used to impact labor relations, negotiation, and conflict resolution (Jinhong, Song, & Stringfellow, 1998). In organizations, labor relations, negotiation, and…

In today’s society, working environment is so deeply interconnected with our daily life that job satisfaction becomes the necessary condition for one to be happy and contended. It is obvious that job satisfaction is connected with various personal and professional attitudes including commitment to the organization, involvement in work, setting for joint activities, and self-concept. Job satisfaction is a pleasant positive emotional state, resulting from the evaluation of an individual’s work or…

these types of jobs, or is it the characteristics of the jobs themselves that are satisfying? The jobs mentioned in the case study are unique to a specific type of employee. Most employees seek careers that provide them with high levels of job satisfaction, salaries or commissions that satisfy basic financial, social, emotional and moral needs. Many have been socialized to believe that commitment, loyalty and dedication or “hard work, blood, sweat and tears” are the engines to success. Therefore…

listing is for someone who can sell, promote and consult customers on behalf of the company’s clients. This would involve being a spokesperson for whichever organisation you may be representing, including the original company which sent out the job advertisement. There’s a large direct responsibility as the relationship between two different companies is directly affected by your ability to perform to a consistent high standard of customer service. This business asks that the candidate has…

every organization, small or large. For my final project, I chose to discuss Walmart’s management and their leadership styles, motivation styles, positive and negative aspects of the culture, and how Walmart can make themselves more convenient for customers. Positive aspects of walmart’s culture On the other hand, working at walmart can be rewarding. full and part time associates can receive quarterly bonuses based on store performance. walmart associates can earn college credit for work…

Job Satisfaction in Corporate America Job satisfaction in previous decades has been an elusive myth to those who worked in corporate America for any length of time. When the average person thinks of job satisfaction, they imagine it as some dream job where everything goes well every day and no issues ever pop up that can spoil their peace and tranquility while they are at work. This, of course, could not be further from the truth. There is no company in existence where everything is going to be…

relationship between job satisfaction and organizational politics in lower level workers while workers which had a lower level of politics have a higher level of satisfaction with approval, pay policies and payment scheme. Earlier researchers have revealed the negative relationship between perception of organizational politics and job satisfaction (Vigoda & Talmud, 2010). Recent literature has supported negative relationship to the perception of organizational politics, job satisfaction and…

What does it mean by Job Satisfaction? Hoppock defined this as any combination of psychological, physiological and environment circumstances that cause a person truthfully to say I am satisfied with my job (Hoppock, 1935). Simply saying that job satisfaction can be influence by many factors either internally or externally that affect how the employee really feel about their work. Spector on the other hand simplified job satisfaction as how people feel about their jobs and different aspects of…