Conversation analysis

CH. 1: What’s a Crucial Conversation? Q: What is a “crucial conversation” and suggest its importance to working within a group dynamic? Briefly address the video “Jurassic Sales Call” in light of the chapter contents. R: According to the text, crucial conversations are defined as, “a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.” (pg.3) At first glance, one may shallowly assume that high stakes, varied opinions and strong emotions are a…

Turkle believes that society is so easily influenced by technology because it “appeals to us most where we are most vulnerable” (TED). In human conversations there are certain topics that are avoided, or taken into account very carefully. A couple of those points might include references towards political or religious views. Turkle attacks these head on in her interview with Moyers. People are so eager…

own thoughts in order for the other components of dialogue to work cohesively. Engaging the brain to listen to all conversation around it is necessary in promoting strong dialogue. In conversation and especially debates people focus on getting their two cents in to the conversation. Leading to people only thinking about what they have to say rather than listening to the conversation around them. Daniel…

indicators of deception. The two subjects intrinsically gravitate to the construct of deception as a significant aspect of on-on-one engagement that betrays the norms of conversation and ruins the credibility of the “informant” position that parties in the conversation assume. Deception is such a common feature in day to day conversation even though according to Jonathan Webber, the weight of such a deception is the issue of great concern. By assuming this line of though, deception with words in…

As my next customer approaches the register, I glance at the time, “thank God,” I thought, noticing only one hour until my shift ends. Although it was only my third day on the job, the multitude of mistakes that only I could possibly make crippled me as I dreaded what could happen with the nearing customer. Her walk and talk communicates an air of arrogance, and her curt response to my question, “How are you today?” affirmed this. Thankfully, I completed the transaction, managing to make the…

The smell of dead fish and fried dumplings engulfed my nostrils as I ventured off into a foreign territory. I was then immediately bombarded with musty, humid air and noticeably large advertisements hanging above my head, all written in Chinese. Then, as I was walking with my head towards the sky, taking in my surroundings, I was abruptly stopped by a man, whom was slender and of Asian descent. He shoved a catalogue, that had listings of different counterfeit purses, into my hands and motioned…

certain prestige among the employees, which is only strengthened by the active confrontation with the new head. As a result, its purpose was to offset the youngster. In this case, he decided to show his power and authority, to carry out further conversation in the spirit of "I 'm the boss here, and you will either have to accept my terms of the game, or I’ll fire…

She did not come directly to me. By going to our boss, she elevated the issue beyond a regular conversation. I immediately felt like our leader was required to take sides when she could have shared her feelings with me and not required his assistance at all. I almost felt like I was being tattled on by a sibling. This is where personal and professional…

would start to go into one, but by the time I had determined what I was going to say the conversation would be elsewhere. Ultimately, the more I use perception checks, the easier it will be to use them effectively. Perception checks are a skill that can be developed in order to have more effective communication. Without them, communication is more difficult when there are extreme emotions involved in a conversation or…

practices in our social interaction. Unlike face-to-face conversation (FTF), these practices are unique because both production and reception footings only utilize verbal communication to perform an entire conversation. There are two different characteristics in which the utterances are transmitted in CMC. The first one is one-way transmission where the recipient is unaware of the process of creating the utterance (i.e. email conversation). The other is two-way transmission where the recipient…