In the survey, four of the top 5 plans were or has MCO options for care. While the clinical measures earned the top five the highest ranking, it was interesting to note that patient satisfaction was not ranked as high performing. I can't help but wonder if our instant access to information and for some, a need for immediate gratification, impacts the perception of our MCO. The organizational goal is to manage quality and cost, for our…
process thereby providing more personalized customer service rather generating impersonal and confusing form letters or providing ambiguous or scripted responses. However, due to the current level of claim receipts, projected workload, and budgetary constraints, major improvements in customer service will likely result in a competition of resources between the Veteran Service Centers and the National Call Center. This will require agency leaders to balance claim productivity and customer service…
this pitfall, according to Fernandez (1997), effective groups have leaders who pay attention to "members satisfaction," by being aware of "five C's: Control, Conflict, Communication, Consensus, and Cohesion" (p. 1). Additionally, groups go through…
ability to make choice, in most cases, rational ones. Human beings are endowed with the capability to make prudent choices and decisions which the view of maximizing their experience or satisfaction. At individual level, any decision arrived is meant to the highest self-interest and bring the greatest satisfaction to the decision maker. This subjective view of the reasons why individuals make decisions reduces the logicalness of any decision to an individual level. Ultimately, rationality and…
Project Management Culture: Case Study on DeTech The case study, “What Helps Us Come This Far?” (Milosevic, Patanakul, and Srivannaboon 2010), is an excellent example of positive project and program culture contributing to extraordinary achievements for the Defense Support Program (DSP) at the global defense and technology company DeTech. Within DeTech, the DSP is a major program of the Space Technology sector, and partners with the government to produce satellites and other space system…
American government executes and oversees well in the bureaucracy. When it comes to organizational goals, it would be interesting for me to see the agency’s contextual goals by connecting with the effect of constraints. Wilson pointed out that contextual goals functioned like the constraints to make managers such as police and school administrators, and leaders in FBI take a risk-averse position by taking care of the extra works instead of their main jobs, or by being astute in dealing with…
There are constraints in the care that is provided to the enemy force comparing to the friendly coalition forces. The political problem is the uncertainty of the magnitude of care for the enemy force. Economic: The economic factor analyzes how economic issues affect…
when family responsibilities intrude into the work activities. Both the types of conflict have been negatively related to employees’ satisfaction (Neteyer et al.,…
Millions of middle aged people like me have decided to return to school in hopes of attaining personal satisfaction, switching careers, getting better paying jobs and even climbing the corporate ladder within their current company. As a non-traditional student, I feel that I have encountered more disadvantages like age, higher living expenses, raising children and greater time constraints than the traditional 18 or 19 year old student who is entering college for the first time. In my…
According to several scholars (FAO, 1981; Bolorunduro, 1996; Olaoye, 2010; Tafida and Galtima, 2016), report have shown that fish wastage in Nigeria is more than 40% of the total fish catch in the remote riverine areas of the country. Post-harvest losses are a serious issue that needs to be reduced in the artisanal fisheries sector in other to increase fish production. These losses have an adverse impact on fishing communities whose status and income often depend on post-harvest activities (FAO,…