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    Task 1 a) Why business tends to give significance to the operations management? (1.1) 1.1.1 What is Operation Management (OM)? Operation Management is an activity of organizing the resources which are linked to the production and delivery of products and services (Iris). The mangers of operation management have a primary duty of processing the input into the output. They hold the responsibility of using the resources effectively and efficiently during production process. 1.1.2 What are the…

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    derivative sold, every new playing channel and sales channel as well as every tourist entering into Disneyland. By virtue of these brand promotions, Disney can increase brand loyalty without any cost while gaining more profits. Disney Group’s value chain mainly consists of four parts: film and television, media network, Disneyland and derivatives. Disney mainly relies on derivatives and Disneyland which account for over 80% in Disney’s business. When Disney releases a well-made animated film, it…

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    Airbnb Business Model

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    Twenty years ago, booking a flight required a visit to a travel agent. Today, the decision to go on a vacation can happen minutes before the flights departure. Arriving at the hotel looks different as well. You used to ask the concierge for restaurant, entertainment, and route recommendations. Now you consult the same smartphone you purchased your plane ticket with. Standing in the rain trying to fetch a taxi? The app, Uber, lets you hire a private driver with the press of a button. While in the…

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    On August 2009, Ms. Patty Chan said she was hired by Chain Systems, Inc. as the Office Manager for the insured as she is supervised by Tong Chen the owner and operator at Chain Systems, Inc. She said her front office desk position requires her to work the front reception of the office where she types up invoices, create P.O.’s, (Purchase Orders) and other simple bookkeeping duties. She said that her office duties derive from instructions whom she receives from Mr. Tom Tong by helping him with…

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    Introduction About five years ago my husband received orders that we were to be stationed in Little Rock, Arkansas. Living in Arkansas, I was able to obtain a job as a Human Resource Coordinator for Holiday Inn. They had just finished construction and was gearing up for their grand opening. While working as a Human Resource Coordinator, I was in charge of interviews, placement, employee benefits, safety regulations, and payroll. Moreover, I managed unemployment and worker’s compensation claims…

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    Executive summary: Introduction: 1.1 History According to (Starwoodhotels.com, 2015) Sheraton Hotels & Resorts has opened its first hotel in 1937. With worldwide destinations, innovative programming and commitments to its guests make Sheraton remains at the forefront of the industry for more than seventy years. Along with adapting, updating and changing of times, Sheraton still maintains its values that began many years ago. 1.2 Number of guest room 294 Sheraton Mirage Port Douglas…

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    Summary of Ritz Carlton: Three steps of customer service along with employee promise. A wholehearted and honest welcome. Use the guest's name while greeting and farewell. Affectionate and warm farewell Anticipation and fulfillment of each guest need. They are having a belief that legendary service is to surprise and delight. They conduct classes on the motto – ‘Radar on – Antenna Up’ with the actual scenarios. For e.g., A two-year-old baby accompanied with a young couple should be engaged…

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    Four Seasons

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    ascertain a high level of service, F.S. had to maintain a qualified and efficient staff. Establishing this standard, led to exceptional employee performance, greater employee satisfaction, and gave the F.S. a competitive advantage among similar hotel chains. When entering a new market, F.S. recognizes and appreciates local customs within the host-country's culture. F.S. learned there are universal ways of managing employees and how having a foundation of mutual respect and adherence to cultural…

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    Doyle, an author of “Aretha Franklin,” says, “Songs like “Respect,” “Chain of Fools” and “Think” became anthems for the civil rights and women’s liberation movements, though Franklin downplays her influence on the latter” (19). Even though she doesn’t consider herself an idol of feminism, it is apparent of her contribution to this ideal and liberation. Symbols are important in this movement because it gives someone to look up to and learn from. Kurt Cobain was a women’s advocate and feminist as…

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    Budget Hotel Case Study

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    industry norms and proposing limited facilities and services (Rogerson, 2013). Budget hotels had become a real trend over these past few years resulting in the expansion of specialized international groups such as Ibis Budget, Best Western, etc. These chains capitalized on international marketing locations such as China and Malaysia (Chan & Ni, 2011). In the same way, these brands also established and quickly expanded their network in Switzerland as did, for example, Ibis which has opened 44…

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