Bates Motel

Revenue management also known as yield management is allocating the right product to the right customer at the right price at the right time to maximize revenue/yield ((Kimes, 1989) and according to Hayes and Miller, (2011) a revenue manager is the individual or team that is responsible for the compatibility of the company's price to the customer's willingness to pay or a product or service. As a revenue manager of a hotel, the two main goals should be, to maximize the price of a room sold,…

Abstract— The Hotel industry is a typical service focus business. It has been driven by tourism in Singapore for the past few decades. Facing intensive competition, hotels not only offer just a place to live away from home but a kind of customer satisfaction through expected services. Shangri-La Hotels and Resorts belong to the luxury hotel sector and a leader in the upscale hotel industry; it continues to face competitions from its rivalries. This paper discusses the Shangri-La Hotel and…

Pearl Continental Hotel Lahore Introduction: Pearl Continental Hotel is a hotel chain in Pakistan. It is owned and operated by Hashoo Group, which also owns Hotel One, a chain of budget hotels as well as Marriott Hotels in Islamabad and Karachi. When Hashoo Group acquired Pakistan Services Limited in 1958 it changed its name to Pearl Continental Hotel. It has properties in Lahore, Rawalpindi, Faisalabad, Karachi, Peshawar, Gwadar, Muzaffarabad and Bhurban. The Pearl Continental has honored of…

4.2 Hotel Attraction Taaras resort, is a beach and spa resort which located few kilometers away from the small island found just outside of the East Coast of tropical island in Malaysia namely Terengganu. The resort is filled with contemporary barefoot luxury experience accompany by the 5-star private beach residence and a sixteen meter infinity swimming pool, personal fitness and both interior and exterior lounge decks. The hotel has more than 183 stylish suites and rooms as well as five…

At the point when an individual strolls into somebody's home, his or her early introduction is based off the mortgage holder's cordiality, otherwise called Xenia. In the event that the host shows appreciation and deals with the guest, the guest will feel increased in value. In any case, if the host affronts the guest, the guest will have an awful impression of the host. In Greek mythology, indicating neighborliness is an important part of their way of life. The Greeks do this because gods may be…

Summary of Ritz Carlton: Three steps of customer service along with employee promise. A wholehearted and honest welcome. Use the guest's name while greeting and farewell. Affectionate and warm farewell Anticipation and fulfillment of each guest need. They are having a belief that legendary service is to surprise and delight. They conduct classes on the motto – ‘Radar on – Antenna Up’ with the actual scenarios. For e.g., A two-year-old baby accompanied with a young couple should be engaged…

Selfies – Promotion & Protection PURPOSE To recommend that why the hotel should be use selfies trend to promote their business, and what kind of things has to worry about. And how to protect this new promote strategic in the hospitality industry. CONTET AND CURRENT STATUS With the development of science and technology, the competition of the hotel industry is increasing. Most of the marketers are using networking sites to find customers. In 2013，53% of marketers have found customers on…

“Front of the house” work, as described by Rachel Sherman in Class Acts, refers to the workers who interact directly with guests at the hotel. These workers include concierge, front desk workers, valet, and door attendants. Sherman notes that these “interactive” workers have high client contact and low product tangibility, meaning they provide face to face, nonphysical services. In other words, they provide mainly emotional rather than physical labor. Additionally, front of the house workers…

INTRODUCTION TO HOUSEKEEPING DEPARTMENT The Housekeeping Department is accountable for the cleanliness of the guest rooms, public areas including the front and back of house of the hotel and to create comfort for the guest. Satisfaction of the guests is housekeeping’s primary objective. The efforts of a housekeeping department make in giving the guest a required room has an impact on the guest’s experience in a hotel (McCoy, 2017). In this proposal, I will focus on the Housekeeping Department at…

The hotel industry is a very competitive segment within the hospitality industry. Top executives of hotel companies such as Hilton, Marriott, Hyatt, and IHG performance is judged by their stakeholders. The stakeholders judge these top executives on how fast and big they can grow their company. This can be done by creating new brands to get different customers into the hotel, along with maximizing the wealth of the company by bring in more revenue. The more revenue brought in will later result in…