Bates Motel

Elena is a frequent traveler to Singapore and she usually stays at The Success Hotel when she is here. Many signs are being put up in the hotel stating that they will not be responsible for the loss of items if they are not entrusted to the front desk to be taken care of. In the case of Bass Anne Hendricks v Shangri-La Hotel Ltd (2011), Bass, the plaintiff, claimed to have lost her gold and diamond ring during her stay at Shangri-La Hotel and therefore, the defendant is liable for the loss of…

1st Department: Front Office – Reception (1 week) + Concierge (2 week) Just went to the hotel,I am very excited, because this is my first real social work, what to feel fresh and curious, This job is hard, but also let people gains a lot benefit. As the hotel front office, is the first to affect guest service department. The efficiency of the hotel and creating profits, basically this is where it all started. Therefore, in general, the requirements of the hotel to the front desk will be high.…

Introduction When creating the guest experience there are various reasons why hotel guests’ want to experience social spaces like bars or lounges, it is because they want to enjoy and share a drink with their friends or family. And if the guest is checked in the hotel, why would they go somewhere else to drink or socialize if the hotel already provides for it? And for additional reasons, there may be an incident that needs help and if that happens the guest would be safe in the premises of…

Recommended Solutions For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority. Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel…

Introduction The largest casino hotel in the world is The Venetian Macau. “This casino hotel is so huge that you could fit 90 Boeing 747 jumbo jets into it” (Rechtig, 2009) Square feet: 546,000 Gaming machines: 3,000 Table and poker games: 870 Restaurants and bars: 24 Hotel rooms: 3,000 CITATION A casino hotel is composed of casinos with accommodation provided in a local hotel. Customers can enjoy of both buildings at once. Since the casino and hotel located in the same premises, guests at…

Abstract: This paper discusses importance of housekeeping in the operations and management of hotels. The importance is proven by psychological, economical and hygiene factors. Also the essay emphasizes the influence of maintaining a safe and clean environment. It is concluded that housekeeping operations and management has to be well- organized, in order to benefit customers and employees. What is housekeeping? According to vocabulary.com, ‘housekeeping refers to them…

The future expansion plans of the hotel chain Kempinski Hotel is a hotel is still not publicly listed private enterprise shareholders support to ensure the long-term development, can create value for sustainable management of Kempinski Hotel's future development strategy is through careful selective maintenance, so as to establish a shadow of the world's most influential luxury hotel group, Kempinski also belong to the landmark hotel, will also be available, will the main China toward the…

When we think of Beach House, specific words come to mind. Words like open space, seaside inspired colours, airy fabrics and oversized cushions is associated with what we think they look like. As with many decorating styles this sprang from practicality. Originating from the Atlantic coast, these homes took advantage of the climate with ample windows and sturdy woods to withstand sandy feet and salty air. Coastal life is comfortable, relaxed and unfussy, and interiors in this style reflect…

1. The Case Holyday Inn is a chain of medium class three+ star hotels aiming at families and tourists. They have a registered brand and have the logo in green written in specific style. They have a competitor that is called Haliday Inn – two stars, aiming at low class tourists, backpackers, etc. They use different color (blue) and style. They position themselves as a hostel, make advertisements on the internet and have no registered trademark. 2. Things to consider before making the decision…

The Marriott is a large hotel chain that incorporate a lot of different amenities and prices that should suit most stakeholder’s needs. One of the things that can be appreciate from the Marriott is how they treat their employees and their family and friends. Another factor that can be appreciate by stakeholders is Marriott being a global hospitalities company. This means that stakeholders can be anywhere in the world and travel to more 122 countries and territories to book a stay with Marriott.…