4.0 Organization Uncertainty Organization uncertainty is the situation where the management of the firm has little information about it is external environment. The ever-changing environment of an organization creates uncertainty. Uncertainty can bring either opportunities or threats that an organization must deal with in order to succeed. Factors that cause uncertainty are complexity, dynamism and richness. Starbucks’ coffee beans come from all over the world; from East Africa, Pacific Rim,…
fall, your rain boots still tucked away at the back of the closet, the umbrellas still sitting in the stand at the front door. The run from the door to car much shorter than the distance between any remaining places you would travel to today. The barista snickers…
1.3. Result from Interviews In this stage, the primary data has been concerned, which was accessed by interviewing 5 industry experts on different positions in the coffee industry at Taiwan and are aware of the trends and changes in consumers’ behaviors in the industry as provided in the methodology. He results obtained for these semi-structured are provided below through making use of thematic analysis strategy. The three themes made for this purpose include, specialty coffee and its trends in…
I simply followed back with the verbal communication thank you. I figured that I would stay for about an hour, but prior to sitting down and watching nonverbal communication I would purchase something so I did not appear awkward. As I asked the barista about the new beverage that came out, she used the illustrator of pointing to the sign to explain to me how the new cold brew sweet vanilla drink was made. I told her it sounded quite interesting up I was skeptical upon trying it. I am a…
seemed to think that Gabe was just ignoring them. However, when it kept happening people began to realize that maybe he has a hard trouble hearing and they do not take it as harsh anymore. For example, each time Gabe would order at Starbucks, the barista would have to ask him questions multiple times in order for him to…
magic happens behind the bar which has about 6 to 7 people during the morning rush and 3 to 4 people in the afternoon until closing time. I do not have an office but I do have a desk in the back. I share my desk with my shift leads as well as with my baristas if they need a place to eat or rest. My backroom is a long narrow hallway and it can feel claustrophobic at times. My desk has a laptop with a bunch of shelves over the desk, a filing cabinet under the left side and a big plastic tub with…
Starbucks applies Sun Zi’s Art of War’s weaknesses and strength strategy in their business. Quoted from Sun Zi, he once said “those who arrive first at the battleground will have sufficient time to rest and prepare against the enemy.” This strategy of Sun Zi’s is applicable on Starbucks as the company has become the first thing that comes in mind when it comes to coffee. Besides, this strategy is the most useful tactic in the market as not only understanding the company’s own strength will be…
How to build relationships beyond a heart felt thank you. My Aha from real stories. What could a grandmother –granddaughter bond, an office Christmas party and an interaction with a barista have in common that can create ahas? If that intrigues you, you may enjoy the read. A graph at the end, for those of you who love snapshots. I was on skype with my mother in India. Just like many grandparents, my mother was interested in things that really matter in life. She asked about my daughter’s…
As a former Starbucks Barista, and an avid coffee lover – I have tasted, smelled, ground, prepared and often offered guidance to those looking for the perfect brew. I’ve heard every question, except: “Where do these beans come from?” Maybe if you asked me then, I would have touted that each bag has a specific region that they were farmed from, which is why they all have subtly different flavors – like wine. But that only answers the very basic question and does not answer how it got here, how…
container of fries. “You finished with your chips?” “Yes. Take them away from me. Quick!” He pulled the greasy carton toward him and opened the sachet of tomato sauce she hadn't touched. “You would prefer a decent coffee made by a poncy barista to chips and sauce, right?” “Barista. Hm. I’ve not heard you use that word before.” He dipped two chips into the sauce and held them up in front of her. “I read books you know.” She laughed. “Watch TV you mean.” “I READ books,” he repeated slowly through…