Automotive Service Excellence

As part of the course requirements in AUTI 100, Basic Automotive Service, I chose an article titled “How Innovation Has Changed The Job Of An Auto Repair Technician.” This article was published in The Washington Post on May 26, 2013 and was written by Sarah Halzack. The article discusses major changes over the last few years and also eludes to how there are going to be numerous, rapidly continuing changes over the coming years in the job requirements of an auto mechanic. One of the first changes is that what was once known as an “auto mechanic” has evolved into being an “auto technician” requiring much more skill the in use of computers to diagnose. The next change discussed that I was interested in, is that the demand for highly skilled…

General Motors is a global automotive company united by a single purpose:” To earn customers for life.” This statement is the foundational promise for which General Motors bases its customer commitment upon. GM is an American multinational corporation that designs, manufacturers, markets, and distributes vehicles and vehicle parts, and sells financial services. They make a commitment to treat every customer with respect and to care about the customer, not only when they purchase a new vehicle,…

job for people that work hard and live a comfortable life and do not mind making the amount of money that they make. The BLS reports that in an average auto mechanic worker who earns a certification from the National Institute of Automotive Service Excellence may earn a higher pay and possibly better job opportunities. Bureau of Labor indicates that auto mechanics earned around annual salary of $38,560 and an average hourly wage of $18.54 as of May 2011. Half of auto mechanics reported annual…

one of Malaysian automobile manufacturer that was established in 1983, it’s headquartered in Shah Alam, Selangor, with a manufacturing plant. Proton is the only car producer of Malaysia up to the establishment its competitors. PROTON is incapable to lead optimistic response in their customers every side if head and heart of that customers. PROTON still has wonderful prospective and capability to achieve superior in contribution for its customers products in the highest quality and services. It…

Competitor Analysis Company Market Share (as in August 2014) Maruti Suzuki India Ltd. 47% Hyundai Motor India Ltd. 16% Honda Cars India Ltd. 8% Tata Motors Ltd. 5% Mahindra & Mahindra 6% Maruti Suzuki: Maruti Suzuki India Limited has been highly successful in rural areas and smaller towns in India because of its excellent distribution and service network. It is mainly known for its small car segment with popular model being Swift, Dzire, Alto, Zen and Ritz. It is the largest automobile…

miles from Port of Tyne where international distribution is based. As well as NMUK, Nissan operates four other UK sites. The factory is adjacent to the UK Nissan Distribution Centre (NDS) and has a number of on-site suppliers. NDS supports design teams responsible for aspects such as colour, trim, design, digital design, modeling, design strategy and communication. This sub-division also contributed to global design. NTCE is a centre of excellence for the design&development of vehicles. It…

Siemens is Europe's largest engineering conglomerates company headquartered in Berlin and Munich . Siemens is in power generation, distribution and transmission; also leading supplier of automation systems for them as well as Siemens is also supplying system for medical imaging and in-vitro diagnostics. It is mainly focusing on area of electrification, digitalization and automation. Siemens has a product Group of Automation, Building, Drive Technology, Energy, Healthcare, Mobility, Financial…

industry landscape has increased exponentially in complexity over the last fifty years. There are multiple competing domestic and global variables including political, economic, technological and, global competition. Those factors provide a challenging industry but also provide unique opportunities for the American auto industry. Political Politics has played a significant role in the U.S. Automotive industry since the 1960’s. The National Traffic and Motor Vehicle Safety Act, passed in 1966…

Tesla Motors is a company that designs, develops and manufacturer’s electric vehiclesalong with advanced powertrains and electric components. Tesla is a pioneer of electric technologies for cars as well. The company also owns their own service centers and supercharges stations. In addition to electric car manufacturing, the organization has designed and developed electric components for other car manufacturers. For example, Daimler AG, also known as Mercedes Benz, purchased electric…

technologies are being tested which could also greatly reduce emissions. One being cars fueled by hydrogen fuel cells. Utilizing hydrogen as a fuel has great potential as it is very clean. Field test models of cars utilizing hydrogen have been built and are on the roads today, mostly in the Los Angeles area, but utilization is very low since it is a test. While there are many environmental positives of utilizing hydrogen as a fuel, from the automobile emissions point of view, there are many…