Audit

CASE DESCRIPTION The primary subject matter of this case concerns quality management. Marikina Hotel (MH) currently has no long-term vision for maintaining and improving its quality of service to their customers. MH does not evaluate where they are now and formulate strategies on how to proceed in the future. Secondary issues examined include the following: (1) Process Reengineering on providing quality service given the limited funds, cancellation of reservation of government agencies,…

1. Which purposes of performance management did the appraisals described in this case fulfill? Which purposes did they not fulfill? Since determining the purpose of the appraisal is the first step in performance management, the level of information about this must be the same and clear for both the work supervisors and the workers. In the cases presented, it was visible in Bostan’s and Li’s cases that the purpose of the performance management is to decrease human capital because of downsizing…

Duty Description Serves as the Senior Maintenance Supervisor for Materiel Maintenance Materiel Branch (MMB) supporting one Security Forces (SECFOR) Battalion, one Engineer Battalion, one Base Support Battalion and eight Functional Detachments; appointed as the Contracting Officer Representative (COR) for the MMB section of the K-KOSSS contract valued at $110M; validates all contractor maintenance data utilizing the Global Combat Support System-Army (GCSS-A); manages the execution of all…

Thank you for taking the time to speak with me today. We are disputing Notice # 45978, Acct # 11164 as we believe these charges had previously been paid to Linebarger. We filed a dispute with ETAN stating we believe these tolls were previously paid. The response we received was “After researching our records, we were not able to locate a payment on the account.”. However, as you and I discussed, there have been previous payments for tag # 1687PI. This notice includes toll charges for a span of…

In the business situation with Ahi Corporation, an employee of Ahi offers the suggestion of a using a “float” to earn interest on a payment due to Internal Revenue Service. In the past this practice of a free money was once encouraged by many, to help aid business, however in recent years is has been discouraged and it is not recommended. In 2003, Congress passed Check 21 (Check Clearing for the 21st Century Act), allowing banks to use scanned checks. The float days have decrease as well as…

In the case of Al Minor & Associates, Inc v. Martin, Slip Opinion, Robert Martin was put on trial with claims that he had misappropriated trade secrets. What made this case interesting and distinguishable was that Martin did not tangibly misappropriate trade secrets, he just committed the information from the former company to his memory. Robert Martin was a former employee of Al Minor & Associates (AMA), which is a company that deals with designing retirement plans for clients. Martin’s…

Step 1, after greeting Mr. Smith, I will request him for the room key and room number, then retrieve the account in the PMS to check that the name matches the room number in the system. Step 2, I will ask the housekeeping to check the minibar. Then, I will ask Mr. Smith if there are any further charges, such as minibar and laundry. As he has consumed the laundry service, F&B outlets, and souvenir shops, but some of the items have not been posted. Therefore, I need to call the related…

Strengths: - Good execution on strong intro with team member. - Chris uses the client's name throughout the phone call to personalize it. - Prior to sending the registration link, Chris verifies the clients email on file. He then gets confirmation from the client before sending the link. - Chris properly concludes the call Opportunities: - Loan properly noted/coded. Chris did not mention in the notes the discrepency with the client's ssn and the action that he took (which was to have…

How to Select the Right Shingle Roofing Company Finding and evaluating a roofing contractor can be a difficult and time consuming process by itself. This becomes even more challenging when you are dealing with a broken or leaking roof, and time is of the essence. Even the most well-built roof can suffer damage, such as punctures, leaks, broken shingles, or a collapsed section from standing water, during a major weather event. If you are a homeowner in Minneapolis, you owe it to yourself to take…

ANALYSIS AND DECISION: In this case, the Appellant appealed the Department’s decision to reduce the household’s SNAP benefits after a change in household size. The Appellant and the Department’s Representative agreed to the gross monthly income received in the household from Social Security, however; the Appellant did not agree with the cash assistance belonging to his granddaughter and great-grandson, being used in the eligibility determination. At the administrative hearing, the Department’s…