Southwest Airlines was established in 1971 and has become one of the most successful airlines companies in the industry. Employing more than 46,000 employees that operate over 3,800 flight per day in 97 destinations (Owens). An according to swamedia.com site, Southwest Airlines had been “named to FORTUNE 's 2014 list of World 's Most Admired Companies for the 20th consecutive year.” The success of Southwest Airlines can be attributed to their simple operations, resisting trends within the…
writing this essay is to explain CRM, its characteristics and its different perspectives, such as good CRM practices and bad CRM practices. For example United Airlines Flight 232 is an example of good CRM which shows good leadership skills, quick actions on time, proper and adequate services, teamwork and best communication. Japan Airlines Flight 123 is the example of bad CRM practices. The improperly repaired part of the aircraft had taken the lives of 520 people. It was a major disaster in…
Background of Allegiant Airline Allegiant Air is an American low-cost airline owned by Allegiant Travel Co. that operates scheduled and charter flights. Allegiant Travel Company is a publicly traded company with 2,848 employees. It has over $2.6 billion USD market capitalization. The corporate headquarters allocate at Summerlin, Nevada, a suburban neighbourhood in Las Vegas. Allegiant Air was founded in 1997 and it’s under the name WestJet Express. It charter domestic operations in 1998. After…
The airline industry has grown modernization over the last few years. In the past, there were very few airlines operating across the world. Every airlines in the world need to have right leadership and strong management team to succeed in the air transport industry. To achieve objectives and mission, Top level management need to have the best strategy during setting overall goals and to assess whether the objectives are being met. They also need to acknowledge entire management team and…
Southwest Airlines: CSR In this era of globalization, sustainable development, ethical business practices and Corporate Social Responsibility is the need of the hour. Perhaps the best example of a contemporary organization that has used these principles effectively is Southwest Airlines. McGee-Cooper, Trammell, & Looper (2008) describes how Colleen Barrett, a leader at Southwest works passionately with her followers by holding herself accountable to their needs and creating a supportive…
Aer Lingus is the one of the national airlines in Ireland. Its headquarters are at Dublin airport. A fleet of 47 Airbus aircraft are operated by Aer Lingus, and the company carries over 10 million passengers per year on mainline and Regional services. The company also offers airport services and in-flight services, as well as cargo transportation services, mainly on its long-haul routes. Its cargo services include direct services between cities in Ireland the United States, Europe and the UK,…
1980’s was a good example of this as it came about at a time when great customer service was a rare quality in the airline industry. The industry which was instead overwhelmed by cancelled flights, delays and lost baggage. Virgin’s internal capability of providing an excellent customer experience throughout its existing companies offered an advantage that would be hard for competing airlines to reproduce – and therefore potential to charge a price premium for a superior…
Southwest Airlines is an outstanding organization formed by the Herb Kelleher and President Colleen Barrett. Through servant leadership these two have managed a successful operation where both the customers as well as the employee’s satisfactions are met. By obtaining Christ-like servant leadership, this operation has set flight with successful frequent flyers of the airline numbers climbing every year. What type of servant leader behaviors did Herb Kelleher exhibit in starting the airline?…
Spirit Airlines employs good-value pricing because it offers consumers with a low-cost seat on a plane with no added features or services. It does not add extra features or services to justify charging higher prices which occurs with value-added pricing. Spirit Airlines charges customers for a seat on the airplane and charges extra fees for any other services or features. Even though Spirit’s prices are basically the same as its competition, the pricing strategy is truly different. While there…
The wage areas which cover pay for Aircraft Mechanics, are as follows: 1. Los Alamitos Airfield- Los Angeles FWS Scale. Although the LA area is the 7th highest Cost of Living ranking City in the US, in comparison to the average rates for the occupation within the US, the pay for Aircraft Mechanics does not significantly differ (based on the Bureau of Labor Statistics). The median for LA hourly pay is $29.21. The FWS rate range for WG 10 in LA is $26.76 to $30.76. 2. AASF Stockton - Stockton…