Aswan

1. Abstract: EGYDRUG, which is a pharmaceutical wholesaler/distributer, plays a very important role in the Egyptian pharmaceutical market and because of its nature as public business sector organization it is strongly affects the Egyptian economy and acts as a safeguard to the health care sector. During the last years EGYDRUG lost its market share. This paper assesses EGYDRUG service quality, studies the relationships between service quality, customer satisfaction and market share and introduces…