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    Interport Bv Case Study

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    1. Introduction 1.1 Company Interport BV was founded in 1991 and is specialized in road transport to and from Spain and Portugal. Interport has nearly 25 years of experience, therefore they have a great knowledge of the market, legislation and culture. The head office Interport B.V is located in Amsterdam Airport and the other office Interport S.L is located in Barcelona Airport. Interport does not only know the roads, as well as the language and culture. Interport ensures that goods arrive…

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    Bharat Petroleum Case Study

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    Engines Ltd. etc and is continuing to increase partnerships with other OEM’s. All these strategic tie-ups with OEM’s are executed by Corporate Sales Managers of BPCL. Customized offerings and efficient customer service are the core elements of serving the OEM’s. • Product Quality & Service: The lubricants category is highly competitive and major impetus of BPCL is on continuous technology upgradation. Thus, R&D efforts of the company are in tandem with the marketing efforts and the insights…

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    J & K Bank Case Study

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    INFRASTRUCTURE FACILITY: J&K Bank ltd is having a class ‘A’ infrastructure facility as a back to provide services to its customers. Bank is having its corporate offices at both Srinagar and Jammu as a multi-storey building. J&K Bank ltd has 725 branches and 650 ATMs which are well equipped and furnished. The bank is using latest technology in their branches to provide better services. Every branch is fully furnished with chairs and tables and other accessories. Bank has also installed…

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    Introduction Information systems are a collection of data about customers and then processing it in order to be analysed by the manager or owner of the business. There is a high element of efficiency when using different types of information systems. Using the IS/IT strategic planning framework and Ward and Peppard model, help determine the significance relationship between its strategy and information systems at Tesco. Internal business environment The internal business environment in Tesco…

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    Solex Essay

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    Kumar Major: Customer service Date: Academic Supervisor: Organisational Supervisor: Summary This research mainly focuses on the customer service of gas station and finding all the problems faced by the customer due to outdated system. In this research, I looked at how performance of the store can be increased by eliminating all the problems demonstrated by customer. I took some interviews with the staff as well as customer to identify actual problem in customer service. Most probably,…

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    Farzana Bt. Zainul Abidin, who will lead sales management, product development, distribution channel management, marketing communication (including promotions and advertising), pricing, market research and customer service. CMO are also the Chief Influence Officer of the firm and also a member of the executive team and typically reports to the CEO. Chief Financial Officer (CFO) is Mrs. Noor Azifa Durrah Bt. Azhar, who responsible to managing the company's financial…

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    Case Study John Morrison

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    1 INTRODUCTION John Morrison(JM) is a cosmetics company that is established in the UNK since 1984. Couple years ago it was bought by Estelle Lorean (EL). Currently, JM is running through a big change in the company. New management team is being introduced. 1.1 IMMEDIATE CAUSE The new management team of John Morrison is executing changes throughout the whole company; stressing out on the introduction of an integrated system that supports manufacturing activities, logistics, retail and etc.…

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    One unique strategic decision shifted Samsung Electronics Company from being just a food exporter in 1938 to a global leader in electronics industry. This unique strategic decision was taken by the chairman of the company Kun Hee Lee when he realized that the company reached a turning point because the company was not paying attention to the environmental changes as its focus was only on volumes, cost production and quantity rather than customer value and high quality. Lee stated that it is time…

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    market leadership in quality grass seed and fertilizer in the world and sustains its reputation of lawn care segment. Target premium class customers like golf clubs and parks. Lawn Care Company declared the strategy to service “the right product…

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    NTUC Case Study

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    difficult to develop and service, the complexity resulted in delays of releasing new business capabilities. • Batch oriented, information not available in real-time which hampered decision making as well as affecting service…

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