American Airlines

In the past, I have taken several different airlines. Some good, some bad, however the majority of my experience has been average. In early 2017, United Airlines got caught having police officers physically forcing a man off of a flight. With more and more details being discovered, the story unfolded of what happened on that plane. Apparently, United had overbooked the flight, promising one of their “higher-ups” a seat on this particular flight. After having asked the passengers to volunteer to…

American Airlines Goes Green American Airlines is setting the bar for sustainability. With more than three thousand four hundred flights a day to over forty countries, American is quite the global giant. They are on a mission to “go green,” and they have taken actions such as recycling on land and in the air, reducing their carbon footprint, and renewing their fleet so that it is energy-efficient. American Airlines is on the pathway to turn blue skies, green. American Airlines has taken…

in the 1970s and practised mainly within the airline industry, also known as airline yield management (Cross, Higbie, & Cross., 2009). Smith (1992) described revenue management as “selling the right seats to the right customers at the right price” (as cited in Schuessler, 2010). In the late 1980s, the hotel industry adopted this practice from the airline industry, with a similar objective to increase revenue. The implementation of RM by American Airline, which achieved an increment of US$1.4…

SWOT Analysis American Airlines SWOT Analysis American Airlines The SWOT analysis is a widely used tool used to scan the internal and external environment to achieve a systematic approach and support for strategic decision-making (Ebonzo Menga, Lu & Liu, 2015). An organization strengths and weaknesses can be identified by examining internal factors. The opportunities available to the organization and the threats it faces can be determined by examining external factors (Simoneaux & Stroud,…

presented • American Airlines upgraded its reservation system, by developing an in house reservation system called Direct Connect. In making the upgrade, the company expected third-party travel operators (like Orbitz) to follow suit. • However, this new system would not rely on Global Distribution Systems (GDS), which middlemen like Orbitz used to conduct their business. So these third-party travel operators did not want to upgrade to this new system. • Due to this conflict amongst American…

Many have already seen the footage on various social media outlets, and one could ask, how could a man be violently dragged off a plane against his own will? Recently, to summarize, a passenger, named Dr. David Dao, was taken off a United Airlines plane to accommodate for an overbooking error. In the process, he was violently removed by security guards. The whole idea of it is simply sickening, and fortunately sparked enormous outrage by the public to the company. However, after everything, you…

American Airlines Flight 77 was a American Airlines passenger flight from Washington Airport to Los Angeles International Airport. The aircraft serving the flight was hijacked by five men September 11, 2001, as part of the September 11 attacks. They deliberately crashed the plane into the Pentagon killing all 64 people on board, as well as 125 people in the building (911-research.com) Next United Airlines Flight 93, crashed down in a field in rural Pennsylvania, never reaching its intended…

This case study discusses in great detail the December 29th, 2010, incident involving American Airlines flight 2253. This aircraft is a Boeing 757-200 with the registered tail number of N668AA. Upon landing, this large commercial airliner ran off the departure end of runway 19 and came to a gentle stop in deep snow at Jackson Hole Airport, Jackson Hole, Wyoming. The occupants were not injured, and the airplane sustained minor damage (NTSB, 2010). The subsequent accident investigation…

1. The Passenger “American Airlines, Flight 11. 9-11-2001. Economy Class, seat 32A. Boarding time: 7:45 A.M. Departing from Logan International Airport of Boston MA, Gate B32. Destination: Los Angeles, California.” I restlessly read my plane ticket over and over. It may seem as if it’s not a big deal. Just a boarding pass, right? But this isn’t just any flight. After being in Boston for almost two weeks, the homesickness is hardly bearable anymore. It’s almost been two weeks since I’ve seen my…

The biggest issue facing the “new” American Airlines is the level of customer service within their ticketing and baggage departments, so there is a desire as the newly appointed manager of the Charlotte hub to create a movement to reshape the culture of customer service. The basis of the movement will involve taking every situation with a customer, and ensuring that they leave as a satisfied customer. . In regard to the customer service issues at American Airlines, methods such as having a…