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    Introduction This paper is an individual report, it includes a background of airline industry and why is quality important in this industry. It also includes a background of a chosen organization which is Etihad and their quality mission. The paper will also clarify the objective of the study and the methods used for collecting data and it also shows key quality process. Last but not least the paper will include a conclusion and a summary of the case study and a recommendation for the workflow…

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    American Airlines The recent merger between American Airlines (AA) and US Airways resulted in The American Airlines Group (AMR) forming the largest airline in the world. AMR operates over 6,700 flights daily to over 350 destinations in 50 countries and recently set new records for both traffic and capacity in February, 2016 (AA, 2015, 2016). AA earned many successes and even more challenges over the decades. This paper will briefly highlight a few of the major events in American Airlines…

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    Introduction This paper will focus on some key factors for Southwest Airlines culture which is the reason it continues to soar in the air and also within the airline business. The organization focused on the authenticity from every employee and also requires employees to focus on taking care of people, originality and enjoyment. Also, the upper echelon leadership of Southwest Airlines orchestrated a culture that helped sustain its success from year to year with continuous training programs,…

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    Southwestern Airline is a leading US airline and the world’s largest low cost carrier, headquartered in Dallas, Texas. Southwestern Airline has created a niche that has allowed for success, even when other Airlines were at death’s door. The airline was established in 1967 and adopted its current name in 1971. The airline has 44,831 employees as of December 2013 and operates more than 3,400 flights per day. As of June 5, 2011, it carries the most domestic passengers of any U.S. airline. As of…

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    IndiGo airlines have not ventured into the huge air freight market which can contribute a sizeable portion of the revenue. 2. The flight density of IndiGo airlines is still limited in domestic market; hence there is a big scope to increase the flight frequency 3. Largest market share among LCCs in Indian Market 4. IndiGo currently does not have too many long-haul aircrafts and as per CAPA study by 2020, Indian Airports are expected to handle more than 100 million passengers. IndiGo airlines…

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    Eastern Airlines, once one of the largest iconic airlines in the industry, known for its growth due to The Air Mail Act of 1934, also became known for it’s power struggles and a an ongoing to war with themselves, precisely between management and workers. Like many carriers in the industry during the 1970’s and 1980’s, Eastern was subjected to difficulties due to deregulation which brought on competition within the market, airfare wars as well as waged wars against competitive rivals and…

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    Southwest Airlines Student’s Name University Affiliation Date Southwest Airlines After its inception in 1967, Southwest Airlines has grown tremendously to become one of America’s biggest airlines. As a young company, Southwest Airlines focused mostly on the families and leisure travelers are the main pool of customers. Over the last fifteen years, it has shifted its focus to incorporate the business travelers and other tourists. After creating a good relationship with its clients, it…

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    It is easy to say that Singapore Airlines has grown to develop as the renowned leader of creativity and innovation within the airline industry and has continuously overtaken other competitive airlines in the industry for many years. This can be fourthly expressed by looking at the fact that Singaporean Airlines has not suffered a loss on annual records since the company was founded in the 70’s. The accomplishments and achievements of Singapore Airlines is formed the company’s skill to innovate…

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    United Airlines, a company founded in 1926, is the worlds largest airline when measured by the total number of destinations served. What makes United different from other airlines, as does many other companies in the world, is the philosophy in which they run their business. United focuses on two main philosophies that help them stay the world-class airline they say they are. The two business philosophies that they follow is providing world-class customer service to provide their passengers a…

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    Competitor Analysis Competitor Profile Southwest Airlines has three very close competitors which are Delta Airlines, American Airlines, and United Airlines. Delta Airlines is an American airlines with its headquarter in Atlanta, Georgia. Delta is the sixth-oldest operating airline by foundation date, and the oldest airline still operating in the United States. Delta's brand campaign, “Keep Climbing” is a declaration of the company's commitment to making flying better and a celebration of where…

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