Airline

Why Southwest Hospitality, compassion, and quality are all words that come to mind when I think of Southwest Airlines. Travel is something that I have been fortunate enough to experience throughout my life, domestically and internationally. Whenever I have the opportunity to take Southwest Airlines, I know I am in good hands. It’s that kind of trust that makes any travel experience more than just getting from point A to B. What is unique about Southwest, is that that level of compassion and…

Malaysia has being ranked as a 5-Star airline among the most exclusive group of world airlines by the aviation rating organisation, SKYTRAX after MAS Airlines on par with Singapore Airlines and above Thai Airways and Air Asia. The organisation has ranked with just four other airlines in the world, fortunately, MAS airlines are one of it with their strong product and quality services. Malaysia Airline also fully owned 94 fleet of total of Boeing and Airbus that has constantly created and…

Technical Accidents Over the years there have been several incidences that changed the face of aviation industry. I will talk about three incidents that gave rise to significant revisions in the aeronautical technology. 4.1. United Airlines Flight 811  Incident- United Airlines Flight 811 experienced a cargo door failure while flying from Hawaii to Auckland on February 24, 1989. After flying for about sixteen minutes and reaching an altitude of 22,000-23,000 feet, the forward cargo door near…

American Airlines has a total of 930 mainline fleets and 604 regional fleets as of December 2016. American has the youngest fleet among US global network carriers, and they are expected to receive new deliveries shortly making it even younger. Annual report of American Airlines Group (2015), indicate that the average age of American and US Airways combined fleet is approximately 12 years as represented in figure one. Furthermore, it shows that as of December 31, 2014, out of American’s and US…

American Airlines is the world’s largest airline company, if measured by the fleet size, revenue, destinations served, and passengers flown. American Airlines is headquartered in Fort Worth, Texas, within the Dallas-Fort Worth metroplex. Together with its regional partners, American Airlines operates an extensive international and domestic network with nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. The history of American Airlines dates back in 1926 when…

it, people will fly your airline” (Southwest Airlines History, n.d., para. 1) stated King and Kelleher, the starters and Presidents of the airline. Using its low-cost, no checked baggage fees, great customer service, and point-to-point strategy, which allows them to pick the most profitable routes to operate, Southwest has been able to expand year after year and stay profitable. As of today, Southwest Airlines is one of the most successful airlines in the struggling airlines economy. Over the…

customer service. In August 2009, Southwest Airlines won the top spot for the fourth year in a row in Logistic Management Magazine’s “Quest for Quality” awards, for which it earned the highest scores in the Ontime Performance, Value, and Customer Service categories (“Southwest Airlines Cargo Earns 2009 Quest for Quality Award,” 2009). Southwest has scored higher than the overall weighted industry for 13 consecutive years, as well (“Southwest Airlines Cargo Earns 2009 Quest for Quality Award,”…

Analysis for the Passenger Airline Market Due to increased competition from other airlines such as JetBlue and Delta, who focus on the customer experience, both United Airlines (UA) and Southwest Airlines (SW) are reevaluating their corporate strategies to remain competitive in a crowded marketplace. United Airlines (UA) is one of the oldest and largest airlines in the world. Currently the airline is going through the process of upgrading its airplanes and merging with other airlines to retain…

Introduction 1. Business Analysis of Aegean Airlines In 1999 founded the Aegean Airlines becomes the first Greek private company licensed aviation. Primary destinations were Athens, Thessaloniki and Heraklion. Then flights to Rhodes, Chania, Alexandroupoli, Kavala and Kerkyra. In March 2001 the company opens the Business Class service and joins forces with the Cronus Airlines and now travels to 11 destinations in Greece and abroad 7. In 2009 a very good year for Aegean after doing a proposal…

Southwest Airline is one of the company who believe in providing great customer services at any cost. However, for them their employees are their first customers and they are the first priority. Southwest give the proactive customer service to the employees first and those employees deliver the best service to the customer. This is the way they uses Servant Leadership Concept in their company. Southwest have very good mission statement that '' Treat the people in the way you wanted to be treated…