Even though while technology is helpful to people in and out the classroom, teachers should monitor the amount of mobile technology in the classroom, because mobile technology makes it easy to look up answer for assignments and test on the internet, and it takes their intelligence away because no one is learning the material or gaining skills. Technology helps Students and teachers in the classroom because as we sail through the 21st century, technology in the classroom are becoming more…
representative (CSR). The paper, explains why the behaviour was inappropriate/ inadequate and how it had a negative impact on the customer service relationship. The essay also analyses the four different types of communication behaviours rapport, active listening, empathy and respect. Rapport building can often be defined as the quality relationship between two people (Gremler &…
Our world is becoming increasingly more judgmental and intolerant of other perspectives and ideas, leading humans to a revetment in how we communicate and expand our minds. It is not only sickening that we quickly dismiss others, but also inconsiderate that we do not take in account of the others people’s view, resulting in disadvantage for others and ourselves. For these reason I live by a personal philosophy that is mentioned in behavior psychologist B.F. Skinners book Science and Human…
of the customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence to be presented has been taken from a scenario which was provided where an interview took place where the customer requested to know the status of her loan application concluding to…
limited to, anger, depression, low self-esteem and loss of self-control. When this occurs, it is important for counselors to utilize proper intervention strategies to help the client cope with the loss they have…
Salem-Wiseman, 2015, p.113 ). Being an active listener makes the speaker feel that the listener is interested in him/her and he/she feels…
Business Issue: The Asset Management Industry There are two general approaches to investment management – either utilizing active investment management or passive investment management. An active investment managers’ goal is to outperform a specific benchmark index by identifying mispriced securities. A passive managers’ goal is to closely track or replicate the return pattern of a specified benchmark index at a low cost. A passive manager does not make any attempt to seek out mispriced…
system breaks down. Unlike hearing, listening requires focus rather than just hearing sounds. In addition, listening requires paying attention to not only what is said, but also to how it is being said, as well as non-verbal messages. Active listening Active listening is the key to effective communication because it encompasses hearing…
conflict strategy during his meeting with Gordon. According to the article by Eckstat, “A suppression conflict strategy is based on the view that conflict ‘must be brought under control before it becomes unmanageable” (Eckstat, 2002, p. 10). It is mostly used when a party needs an immediate decision, expects and appreciates…
As the nurse of the conference I have to be empathetic during the conversation of the conference. Having said that. I have to be clear and concise on my response to every member. An example of an active listener is when I can paraphrase what a member said if it is not clear to me by saying: As I have understood, what you said is, it is important to keep the resident in the exercise regime three times a week. Clarification is another way to show…