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    Backwoods Mail Order Company is having problems in their customer service department as well as in the packing and shipping department. These departments employee around 80 individuals that work in both departments combined and these employee have not be properly trained in the problem areas. The company says that training all 80 employees at once is not prohibited, but they could break the training into different classes over several days. No matter how the company decides to set the training…

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    Group counselling skills Active listening Active listening according to Jacobs, Mason and Harvill (2006) describe it as listening to content, speaker’s voice and body language and this involves displaying to the other person that you are indeed listening. In a group counselling it involves listening to all members at the same time and not just the speaker. The leader does this so as to be aware of what the other members are feeling and thinking even when not contributing and the leader does this…

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    Pop Up In Listening

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    Which habits seem to pop up in your listening? The habits that popped up in my listening are as follows Distractions such as background sounds or my cellphone or my thoughts going on in my mind sidetracked me in my listening. I jump to conclusions before the speaker has finished talking. What can you do to replace these habits with more productive behaviors? The first thing I can do is to minimize the distractions around myself. I should concentrate on the speaker. Focus myself to keep my mind…

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    Listening is a conscious process, which includes absorbing information through the ears and convert the information into a mean of something. Many people confuse the difference between hearing and listening. According to Lundsteen, hearing is the action that requires only the physical work. However, listening requires the brain to actively engage to function. (1979, pp.15) As a result, actively listening makes a significant impact on people in the workplace environment. Actively listening helps…

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    At the very beginning of the interview I noticed how much I was looking down to document what Amy was saying. I was so focused on making sure I had documented everything Amy said and I think I lost some meanings by not watching her body language. If I were to put myself in Amy’s position I probably would have felt like I was just there to answer a bunch of assessment questions and the therapist really did not care what I had to say. The empathy was there in my voice, but not in my actions, so…

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    cares. Through the demonstration of an active, genuine expression of compassion to the talker, the listener will earn the talker’s heart and mind. Facial communication, as well as gentle words, helps display that they feel worried about their speech. Developing active listening abilities involves listeners to evaluate their place within the discussion. It is vital that they comprehend how they “come across” as they listen. At first, it may feel stifled, but as active listening skills are…

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    • Classroom Organization (routines, schedules, transitions, warnings) (6 Points) o Classroom organization is a huge part to a child’s behavioral issues. When a child is unsure about routines, transitions, and warnings, they may misbehave.  Having a routine and schedule for a classroom will also children to know when certain things will happen throughout the day. For an example they understand that snack time is after large group, or outside time is at the end of the day. When children are…

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    Pharmaceutical waste creates mass quantities of environmental pollution, and is quickly becoming one of the world’s largest pollution concerns. With the incredible advancements in medicine and pharmaceutical development, the concern for proper disposal of these medications has been largely ignored. Increasing education and public awareness on the subject are two great ways to begin spreading awareness concerning pharmaceutical environmental pollution. Unbeknownst to most people, nurses play a…

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    Trust plays not only a pivotal role in building relationships in the workplace. I also believe it is the cornerstone to all successful human to human interactions. I like the fact that you can trust someone but still have diametrically opposed views about a particular subject. Let’s face it, we don’t always see eye to eye, especially when it comes to the workplace. However, it is imperative that while disagreeing on a particular subject a mutual level of trust is maintained. In this paper,…

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    him what it was about, and he discussed the details of the event (active listening). As we walk to class, I mentioned my progress on a research project I have for my major. He mentioned that as a chemistry major, he did not have to do senior research, as I do, just a presentation. I asked him what his presentation was about, and he replies “organometallics”. I asked him what it is about the compounds he finds interesting (active listening), and he describes the unusual chemistry associated with…

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