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    Identifying Micro-skills All three therapists in the video demonstrated active listening. There were body clues such as leaning forward or nodding at appropriate times. The second therapist in the video also used active listening to validate the authenticity of emotion that the client was feeling. She also used her active listening skills to ask questions that delved deeper into the issues of the couple. She used active listening to guide the session by actively reflecting on what the clients…

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    There are two types of listening that managers use in the workplace. They are formal and informal listening. In this paper, I will define some of the techniques employed in each type. Also with the techniques, they will underline some of the benefits and differences between each type. Finally, I will discuss some potential pitfalls associated with each approach. First, formal listening is a structured listening strategy that allows the manager to listen to the message actively and…

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    if you are listening to a restitution story is if your client has a mind set of “any illness can be cured.” The Quest story can often be confused as if the person being happy that they have illness, so is why as counselor it is important to be an active listener and be prepared because in a quest story your client has learned a lot since they received their diagnoses and come to…

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    to the process. This week’s online lesson included a link to an “Active Listening Skills Inventory” assessment, which is a useful tool for self-discovery. There are two categories of self-awareness, trait awareness and task awareness. Trait awareness refers beliefs, values, philosophies, etc… Task awareness refers to the activities leaders engage in. Tasks are the activities that relate to the traits. (PSU, 2017. P5.) Active…

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    Organizational Behavior

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    Preferences” assessment made me mindful of how I am to participate in a team setting. Although in order to minimize conflict, a good leader must also be able to harmonize a group. From the “active listening skills inventory” I learned that my strengths include being able to sense unspoken emotions, am an active listener and am able to encourage others to improve the dynamics of the situation. I enjoy gathering information provided by the group and analyzing them in further detail to provide my…

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    Business Issue: The Asset Management Industry There are two general approaches to investment management – either utilizing active investment management or passive investment management. An active investment managers’ goal is to outperform a specific benchmark index by identifying mispriced securities. A passive managers’ goal is to closely track or replicate the return pattern of a specified benchmark index at a low cost. A passive manager does not make any attempt to seek out mispriced…

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    Group counselling skills Active listening Active listening according to Jacobs, Mason and Harvill (2006) describe it as listening to content, speaker’s voice and body language and this involves displaying to the other person that you are indeed listening. In a group counselling it involves listening to all members at the same time and not just the speaker. The leader does this so as to be aware of what the other members are feeling and thinking even when not contributing and the leader does this…

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    To achieve active listening status it is imperative to approach conversations with patience and attentiveness. Active listeners do no respond until they have all of the information. Instead of honing in on what is familiar, so that they can respond efficiently, they focus their attention on what is different so as…

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    Active Listening

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    system breaks down. Unlike hearing, listening requires focus rather than just hearing sounds. In addition, listening requires paying attention to not only what is said, but also to how it is being said, as well as non-verbal messages. Active listening Active listening is the key to effective communication because it encompasses hearing…

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    of the customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence to be presented has been taken from a scenario which was provided where an interview took place where the customer requested to know the status of her loan application concluding to…

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