A Good Year

Leidner wrote a book, Fast Food Fast Talk: Service work and the routinization of everyday life, in which she worked in and observed working life in a McDonalds and compared it to an insurance company. Her book focused on the routinization of service jobs and its effect on the people working, the customers consuming the product, and the effect it has on the company. This paper focuses on a McDonalds in the Southside of Jacksonville, FL and how it compares to the observations made in Leidner’s…

Retail Store Evaluation What makes a store a “great” store? Typically, customers base their judgment of how good a store is upon its environment, it’s workers, and of course its quality of products corresponding to the price. Rue 21 is a young women and men’s retail store that offers a variety of clothing and accessories at a discounted price. It has numerous locations, but a popular site is in one of Kansas’ shopping malls, Towne East Square Mall, located in Wichita. This particular store is…

• Calls that are made to the reception may be recorded for training purposes. Listening to calls can help the employer track their staff and how they handle customers on a daily basis, this can then be used to find out how good customer service is. Although it may not be good idea to track calls as you are not able to see the person’s expressions, so it is harder to figure out what they mean. • Liberty can hand out questionnaires to their customers when they come to the business. There…

of a simple, digital questionnaire consisting of around four to five questions that will determine what the customer suggests as an improvement to their experience. This will enable the business to improve their services in real time and encourage good word of mouth, as bad experiences can be dealt with immediately, before bad word of mouth can be spread. he competitive advantage identified above is the quality of care that Menlyn Kennels and Cattery provides. It can therefore…

as the information can be reached wherever and whenever it is suitable for them. For example, ASDA uses web- based information to transfer its company information to its massive customer and for its competitor. On their website, they describe the good and service they giving for the customers. They also describe how many stores do they have around and the UK and how many employees do they have. By using their web page they are doing the necessary promotion and give the necessary information to…

Companies are known for the use of positioning and promotions to entice or persuade a consumer that their products will meet their needs of demands. Progress Insurance promises a customer that they can expect a desired appreciate award for being a good driver along with great discounts on their automobile insurance. The primary target market for this type of insurance is to the working class customers. Progressive uses an employee by the name of Flo to promote the superstore image along…

Philosophy I entered the customer service industry because I love the feeling one gets when making another individual happy. I love seeing someone that I have helped go away feeling content and excited about what I did for them. Defining excellent customer service is different for every person and can depend on their previous experience with it. Those with past bad service with think something a little bitter is considered excellent. Other’s think it is when they get something surprising that…

According to Greta Foff Paules on relationship between customer and waitress, (server and served) is different from the way we think. Normally the customers believe they are always right and have the authority to be the one in charge. According to Greta Foff Paules such thinking is naïve. Customers understanding of waitresses differ from waitresses understanding of their roles code of noninterference- prevent waitresses from openly objecting to irregularities. Waitresses refrain from criticizing…

reputation. We took into consideration the reputation of the proposed vehicle, the Nissan Rogue SUV and the gas savings that a hybrid vehicle has to offer; see Table 1 for the results. Comparison of Vehicle Features Feature Ford F-150 Regular Cab model year 2010 Nissan Rogue…

Currently the company’s Anthropologie and Urban Outfitters apparels are not resonating with customers. Its second quarter estimates are disappointing, expects margins to suffer and negative comp sales. The company’s forecast has clouded investors’ enthusiasm. The recent quarterly results are not only the reasons for investors’ pessimism. As we mentioned earlier, its margins are shrinking and growth has hit a speed bump. While one shouldn’t focus too much on a quarterly results and hit and miss…