A Good Thing

    Page 48 of 50 - About 500 Essays
  • Psychology Of Fraud: Why Good People Do Bad Things

    Imagine staring at a jail cell wall all day. You didn’t consider yourself a bad person. So where did you go wrong? This is the daily life of many inmates. “Psychology of Fraud: Why Good People do Bad Things.”(2012) By Chana Joffe-Walt and Alix Spiegel finds connections in fraudster Toby grove’s life that can be traced to a series of mishaps based in unethical practices. They suggest that Toby may have been blind to the potential choices. Research suggests there are other factors, other than…

    Words: 990 - Pages: 4
  • Sears Competitive Advantage

    Maximizing the value of product and service offerings within the industry Exploring the competitive advantage of Sears; one thing noted that Sears does have an advantage to focus on quality, low cost, and customer responsiveness and satisfaction. Its strategic scope can be geared towards products and service of their customers. This has already started with Sears member-centric focus in providing its customers with the best shopping experience. Furthermore, Sears can expand its product lines…

    Words: 762 - Pages: 4
  • Relationship Between Marketing And Customer Satisfaction

    customers. Customers purchase a good service, and feel satisfied. Therefore, a good service can include lots of things, such as attitudes and actions (Lv, 2008). He states that customers’ satisfaction depends on the service. Once, service can not be well provided, customers will leave (Lv, 2008). According to Zeithaml & Bitner (2000), customers’ satisfaction is a wide range (as cited in Gu, Qiu and Yang, 2004). It can be affected by quality of service, quality of goods, price, personal emotion…

    Words: 734 - Pages: 3
  • G-Market Performance Review Paper

    In order to have good performance, good interaction between actor and audience is needed, because a happy customer becomes a loyal customer. To perform successfully, actors have to be ready to change their behavior for each audience. So, first of all, methods for recruiting representatives…

    Words: 837 - Pages: 4
  • Case Study: Toys R Us Inc.

    Introduction After more than a year of acquiring Toys "R" Us Inc. via leveraged merger, the retailer is still fraught with chronic issues: running out of goods and services during the critical holiday time (Hansen & Solgaard, 2014). Preventing stock outs Many retailers nightmare is when the merchandise runs out, and for good motive. Many retailers like Toys "R" Us Inc. they try to avoid this because it may lead to; past auctions, out-of-stocks merchandise also result in reduced customer…

    Words: 958 - Pages: 4
  • The Importance Of Service Recovery

    Service Recovery Mistakes and failures require the need for service recovery. According to Van Vaerenbergh, De Keyser and Lariviere (2014), a service recovery occurs as a means to patch things up after a service failure. However, patching things up is just an attempt to a normal recovery action to rectify the situation. An effective recovery is needed where customers ' expectations are met or exceeded. Ignoring and failing to recover can lead to negative outcomes such as losing customers,…

    Words: 1144 - Pages: 5
  • Online Customer Relation Case Study

    In this situation, businesses should fulfil the views of common norm for every group of consumers and give services that actually need. The implementation of new information technologies linked with Online Customer Relation supports, among other things: Understanding consumers and prospects and their potential approaches presenting the services they value and giving them the products they wish to purchase…

    Words: 731 - Pages: 3
  • Strengths And Weaknesses Of 99p Stores

    I am introducing about 99p Stores where I have worked for 5 years and which is based in London and around counties. The owner Nadir Lalani starts the first store in the year January 2001. The store is located in Holloway, London. There after he opened another three Stores later in the year. Then he decided to expand the business throughout the UK and rapidly developed the 99 stores. Now they have more then 300+ stores and still continuing and added another chain to his market named Family…

    Words: 1931 - Pages: 8
  • Implications Of Customer Dissatisfaction

    Apart from supplying good and quality products, it is equally principal that the Service nice post-deal services. For illustration, a Customer purchased a fax from a Service and all of the sudden something went mistaken and the desktop stopped fax to ship at the time when it…

    Words: 1307 - Pages: 6
  • Balanced Scorecards Analysis

    use of the internet. BCBS of Texas uses the internet to provide up to date information technology that also allow for specific business processes to be provided to customers for their customer profiles. When compared to the old school way of doing things, online customer input for production items is going to rise quickly since online reduces time and barriers that can get in the way of distance. The wide use of the internet allows for a large range of customer interaction with BCBS of Texas.…

    Words: 906 - Pages: 4
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