A Good Day

When was the last time you had extraordinary customer service? If you’ve been to any store here in Lansing, you know it is a rare thing to receive decent customer service. The other day I went to Meijer, and the cashier did not say a single thing to me except for the total. At first I thought it was just me, but I sat on the bench in front of the checkout lane, and I observed it wasn’t me at all. The cashier was just really unfriendly. Many individuals go to work just for the paycheck; to me, it…

Creating Good Content in Just Twenty Minutes Days If you work for a small business, you’ve most likely heard someone say that they “wear many hats.” Consequently, when new technologies arise it’s a struggle for many small businesses to find someone in the organization to not only learn about it, but to find the time to complete the tasks. Now I’m a firm believer that there is always time to something. If it’s important enough to you, then you’ll find the time. But sometimes if you work for a…

Huynh 4 anything happened it could take up to several days to get it back up. The hotel manager agreed and had the elevators turned off and let them do their jobs because he would rather have the elevators down for 8 hours than several days. The company took in account the view of the manager and knew he had guest so they were able to get the manager to side with them. Chapter Ten: An Appeal That Everybody Likes This chapter was about changing the persons opinion on the subject, not directing…

Psychographic Segmenting. This segmenting gives them information on what the customer wants and helps them develop those products and capitalize on them. Harrah’s MIS and Harrah’s Managers and Employees Managers and Employees are responsible for building good relationships with the clients. Harrah’s focuses on what goes on inside the property and provide proper services to customers using their Management Information System. Managers and employees give customers special services for example…

Cabela’s Customer Service & Support Waiting in line at any store seems to be quite the norm for most of us depending on the time of year and even the time of day. We can walk in on one day and there won’t be any lines at the checkouts but the next day you enter the store again and there are more people there and the checkout lines are longer than you expected. When this happens we tend to just wait patiently because we have become accustomed to this. However, when it comes to waiting “inline”…

for the benefits of serving food raised or produced in your hometown or nearby facilities. Don't underestimate the marketing value of buying and supporting local goods and services. Member Service Specialists at ChefMod provide help and support for any issue -- from finding information about seasonal-food availability to locating good prices on expensive and fragile kitchen whips. You get regular value statements and ordering-activity reviews so that you understand exactly what…

4. Market Analysis Summary The Gentlemen’s Barbershop will be firstly operated in Palmerston North and targeted the customers for adult boys and men only. As a student city, it is a good place to open a barbershop business since Palmerston North has so many potential customers that might meet Gentlemen’s Barbershop target. For example, the students in Palmerston North, who will bring more possibilities to be customers for the Gentlemen’s Barbershop. In addition, because the number of student…

Having an effective complaint procedure in place has three main benefits to an organisation;  It provides information that can allow the organisation to make improvements.  When a complaint is handled in a good manager, the reputation of the organisation can improve which will strengthen public confidence.  Allows issues to be resolved in a timely and cost-effective way. Organisations have various complaint procedures – below is various examples. Tesco understand that they sometimes don’t get…

Expectancy Violations Theory Application: I have worked at Weis Markets in Frostburg, Maryland for almost two years. I am a cashier and spend most of my time throughout the day around customers. There have been many times where customers did not follow social norms. One of my main pet peeves is whenever I’m in the middle of bagging and someone will reach over the counter. Sometimes customers try to take the bag before I am done packing it. This always makes me uncomfortable and I jolt back so…

shopper has a companion with them that is not interested in making any type of purchase at all. At check-out, a consumer is made an offer by the employee to sign up for the Gander Mountain MasterCard. The perks that go along with signing up on this day is a 15% savings discount for the purchase the consumer has just made. This also includes three (3) points per every dollar spent at Gander Mountain, two (2) points per every dollar spent on gas and grocery store purchases, and a consumer may…