A Good Day

Every day when I clock into my job at Old Navy, I already know I’m going to be tired. During orientation My boss told me I was never going to get bored because every day was going to be different. My boss lied. Every day is about the same. Sure the people are different but, they all pretty much fit into the molds of their clones from yesterday. Day after day, after day, the customers make my life a living hell. When I first started, I loved my job. I was always happy to be there, at that drab…

thing now a day. Being kind, loving your fellow man, with so much death and murder in the world, it’s easy to look at the world we live in now as hopeless. We always have a tendency of letting the bad outweigh the good. News telecasts usually open with the bad news and end with good stories. Whenever a celebrity is having a "meltdown" its front-page news and all over the magazine stands. We put so much emphasis on the bad things that happen we tend to forget that there are so many good things…

customers who value the stores clothes and employees, but it is not something to get used to. More often than not, customers refuse to give employees the time of day and spurn to respect the clothes and the store. Many great skills will develop from working with difficult customers; due to the fact that there are more bad customers than goods ones, it is imperative that employees learn the types of bad customers and what to expect from them. The worst types of customers an employee will…

Cyber Monday is typically the biggest shopping day that online retailers see all year. Expand on that idea by offering regular "sale days" on a weekly or monthly basis. You could use the same concept to promote specific days on which new products will be introduced. Customers will know that they can visit on specific days to find great deals or new products. • Customize your offerings. If you know a customer 's birthday, send an electronic…

1- To improve the overall quality of telephone service in my organization I would provide the training on knowing how to answer the phone with good manners and also emergent good communication conducts are imperative skills you can study to learn how to answer the phones. I will show them how to come upon a selection of circumstances, I will tell them we have to improve our services and its responsibility, especially for our public to help develop and to ensure the business to be able to focus…

spend more money. This is why customer service is very important. There are several reasons why I support good customer services. One reason why good customer service is important is because it because it allows employees to build a relationship with customer.…

are looking to purchase goods online 80% of them do so through Canadian online retailers, while only 15% buy from the United States. Even though many U.S online retailers offer generally cheaper prices and provide shipping to Canada, Canadians prefer to do transactions with Canadians. This is because of cheaper shipping and duty cost as well as the speed of the delivery. Generally the average package coming from the United States can take anywhere from 7-14 business days, whereas a Canadian…

example, if we look at the standards and values of a particular company we can see what type of culture they want to represent. If they want great customer service, they are going to promote that within their training and reminding employees every day. Working with Walgreens, their slogan they had was “Be well”. Showing that they cared…

companies. A good example of having time and giving more than what they expect towards customer is smiling, greeting them, answering their questions quickly, and being by their side assisting them until the end. Once clients see the care, the time spent, and effort just to make that customer happy they will definitely come back and become a loyal client. It’s so satisfying interacting and meeting new people, relating to them and being a part of them at least for fifteen minutes can make anyone’s…

it is presumed that “the customer is always right,” even when a company receives negative comments on social media they can always turn it into a positive interaction. For example, let’s pretend that I sell pound and lemon cakes online. However, one day, I notice a negative comment stating that the customer hated my lemon cake, I could respond, “sorry to hear that, most of my customers love my lemon cakes, have you ever tried my pound cakes?” Engaging with a customer that has posted a comment…