Zappos Essay

engagement through fun high on its agenda (Hazelton, 2014). By engaging staff with fun activities as well as a “relaxed” work environment the staff at Zappos seems happy with this way of working. On the other hand this way of running an organisation might not suit everyone. This work culture demands that individuals are very extroverted. Employees at Zappos might feel that it is not acceptable to act and behave based on negative emotions, which at times can be impossible in a human life, as life…

As the economy rebounds from the Great Recession, companies are now able to hire workers to help them grow and thrive. Many companies have used the downturn in the economy to reinvent the hiring process, bringing it into the 21st-century. These new practices caught my attention last year as I embarked on a journey for new employment. As a 40+ male, my “desirability” index is not high on most employer’s radar and I found it very difficult to get my foot in the door. Frustrated and unemployed, I…

Organisational culture and communication: Organisational culture according to my understanding is the set of norms, values, process of working etc. in an organisation which controls on how an employee should behave in that organisation. The culture of the company makes it different from others. And also effective communication between the employees, be it in any forms like writing, talking or in signs in the same organisation eventually leads to a healthy culture in the company. Organisational…

First, we have Power distance which describes the degree to which people in a country accept that power in institutions and organizations is distributed unequally (Robbins, 79). When America’s business culture was first being formed it could be described in a very distinct way and that way would be described as high in power distance. The age of Robber Barons also saw an influx of new immigrants to America. These Immigrants were looking to escape the destitution of the old world and were…

the new technology and learning more what the consumer wants. He stated in Zappos Family Story that one day he struggled to get a pair of shoes so he started by selling shoes online, but now he is looking to promote different attires to drive change in the organization (Rice. 2011). The last 3 core values “Create Fun and A little Weirdness, Be adventurous, creative, and open minded, and be passionate and determined” (Zappos. 2016) suits the traits of charisma. Mr. Hsieh wants the team to be…

MOTIVATIONAL THEORY ABRAHAM MASLOW HIERACHY The concept of motivation has been defined as the psychological process that gives behavior purpose and direction (Kreitner, 1995). This motivation is to understand what drives the employee nor the people motivates to push their performance in work. Motivation is important because under an optimal conditions, effort can often be increased and sustained or in other simple word according to Smith 1994 (Smith G. P., 1994) , we need motivated employees…

Hsieh, CEO of Zappos believes that customer service should be the most valuable tool of his company’s employees (tony hsieh , 2006). Three different companies, three different approaches to hiring leaders. However, each process fits the mission and vision of the perspective company, Hiring is only part of the influence process. A successful leader must possess the same values he or she require from their employees. Tony Hsieh is the CEO of the online shoe and clothing shop Zappos. Tony…

relates to this chapter because it is very similar to the term flat organization structures as mentioned. A flat organization structure means there are not many managers, or many levels of managers and there is a broad span of control. The change at Zappos is just more of an extreme, being there will not be managers, yet circles will be created to determined what tasks/responsibilities are needed. There are positives and negatives as the book mentions, such as lower costs and better customer…

A vision as well as mission is standard and basic components of an organization 's hierarchical methodology or strategy to accomplish the organizational success to achieve a target objective which is based on the foundation of vision of an organization. Most established organizations produce authoritative vision and mission operation articulations, which assist as introductory help in the basis of association targets. The business then builds dynamic as well as considered measures for objectives…

at this website, but the receive the wrong item, so that I called Zappos customer service to talk about returning the wrong shoes. I was impressed with the way the agent has done to my order. He has not only shipped me the shoes that I want but also let me keep the shoes that they send to me previously. The agent could be able to process my order without any assistant or agreement from his manager. Clearly, that the company Zappos have given their employees a decision-making authority to…