Customer Service Essay

reconstruct customer value factors; industry value factors are identified and evaluated, non-relevant factors are eliminated or reduced while some other factors are raised finally create newly factors which will reconstruct the market boundaries. Actually, the four actions framework is not something new because it is quite similar to some models from structuralist, e.g. the Porter’s Value chain analysis or the Value stream mapping (VSM) of lean concept; which are methods to identify the…

company alignment with their franchises and suppliers in referring as “the system” in delivering the McDonalds brand and products. McDonalds implemented an employee education initiative to promote employees internally and strengthen their workforce. Customers are requesting healthier choices on McDonald’s menu and McDonalds is listening, therefore the chicken being served is to be raised without antibiotics. The company has reputation of being child friendly by offering play areas and child…

The Group Accor has set itself the mission of optimizing the experience of its still more demanding and better informed customers while taking care of the environment with the aim of becoming/remaining the major player globally. Accor aims to become the «the world’s most highly valued, best performing hotel group». The vision of the Group is to make of Accor a still more assertive and worldwide-recognized hotel group by constantly renewing and imporving the brands of the Accor’s portfolio, a…

from possible lawsuits from customers who may fall ill after dining at Suswad. A restaurant needs various approvals. Suswad needs to ensure that required approvals are taken and renewed on time. Trend shows that laws and regulations are increasingly becoming strict. Suswad should prepare itself for more strict laws and regulations, and bear the additional cost incurred in complying with new laws. Strict laws also offer opportunity to improve quality of products and services. Suswad should…

the sandwich restaurant was renamed ‘Subway’ and has outlets in 112 countries worldwide today. Whenever I enter a Subway outlet in Grenada, I am always greeted by the smell of bread baking. Subway specializes in making sandwiches and assures their customers that they bake their bread daily and it is guaranteed fresh. Unlike KFC which has ‘meal deals’, Subway has a strict list of sandwiches and wraps in which you must choose from. Their prices are also higher than KFC; for example, one six inch…

salesman for Dow Corning and has seen technology advance in an effort for the company to achieve higher sales percentages (O’Brien & Marakas, 2011). Customer relationship management (CRM), as well as e-business, are the primary focus for Reeves as he is now the director of marketing and sales. Reeves wants sales representatives to give customers the best possible experience, which means providing the essential tools to complete their job in the field. As more and more sales representatives…

understanding of their customers’ needs and expectations in order to stay competitive and generate profits (Cambra-Fierro, Melero-Polo & Vasquez-Carrasco, 2013). However, a company should not only aim to make a brand more attractive than competitors’ brands and cover consumers needs in a better way but also to turn the consumer into a fan of the brand by make him to want to get involved and associate with the brand (Prahlad & Ramaswamy, 2004). This idea is expressed by the concept of customer…

the result of uncompromised service. They understand the importance of the time and money of the customers; hence, they always strive to provide permanent results for all the problems. Not only do they provide permanent solutions, they also provide services at unbeatable rates. Moreover, the employment of the best quality of materials also contributes to the permanent solutions. Many customers have praised the Arby Brother foundation for their services. One of the customer reviews on the Home…

retail website. Over the years Amazon has been striving to offer its customers the best shopping experience at a competitive price. Owning to a far-reaching strategy, Amazon became the most customer-centric online retailer. In order to become the world’s leading online retailer, Amazon mainly focused its attention on pricing, vast product selection and customer convenience. First and foremost, they concentrated on the customer interface trying to make it…

young student, her resume may not contain much job history despite her skills and achievements. She can benefit from using a targeted resume or combination resume. Both of these types of resumes are tailored to a specific job; for Shelby, it is pet services. Although she is seeking entrepreneurship, she can use the Resume Worksheet to evaluate her current skills, abilities, and education to determine areas that she may need to improve upon. Interviews can be very intimidating because you are…