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10 Cards in this Set
- Front
- Back
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World of Beer promises to be our customers "favorite place to eat ____________, ______________, and be ____________"
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drink
connect entertained |
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In your own words how will you demonstrate the below values:
BRING THE SPIRIT HEART FOR HOSPITALITY ENTHUSIASM FOR LEARNING COURAGE FAIR HEARING SHARING IN SUCCESS SUSTAINABILITY |
spirit: being positive, having fun, helping others
heart: include others, being generous and humble to serve others learning: being committed to ongoing education and personal growth courage: having high standards, challenging when challenge is due and telling the truth even when it's easier not to fair hearing: listening to others' perspective without requiring they agree with your own sharing success: celebrating everyone's contributions sustainability: responsibly using resources and ensuring the future of WOB |
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As a WOB*STAR yourself you must keep what 3 promises
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Citizenship
Teamwork Spirit |
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Name one of WOB's 5 pillars of Success
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Craft beer and spirits
great tavern fare lively entertainment real hospitality community |
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what are the 4 main ingredients used to brew beer
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water
yeast hops malted barley |
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what are hops used for in beer and what does IBU stand for
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bitterness and preservation
international bitters unit |
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what determines if a beer is going to be an Ale or a Lager
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yeast
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what makes beer bitter
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hops
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what makes beer sweet
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malts
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malt gives beer ________, ___________, and ____________
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color
body sweetness |
